Automotive Assistant Manager

Assistant Manager

Grease Monkey® International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.

Responsibilities

Customer Relations

• Welcome customers immediately in a professional manner.
• Present the Service Review to the customer with air filter, cabin air filter, wiper blades, etc, for customer inspection.
• Maintain communications with waiting customers, keep them informed of wait times, and answer questions.
• Ensure a comfortable, clean, and safe atmosphere for customers.
• Review Service Order Ticket, including the warranty and free top-off program thoroughly with customers at check-out, explain services performed.
• Remind departing customers to submit a good Google review.
• Resolve customer complaints and damage claims.

Employee Supervision and Management

• Evaluate employee performance on a regular basis; resolve employee complaints; administer employee discipline as required; discharge employees as required.
• Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies).
• Schedule employees for effective center coverage and efficient use of labor; ensure accurate time-clock use.
• Maintain accurate and complete employee files.

Center Operations

• Ensure proper execution of all activities in the service bays.
• Monitor cash register functions and credit card handling.
• Maintain POS computer software and hardware (backups, upgrades, routine maintenance).
• Perform daily close-out procedure.
• Prepare daily paperwork.
• Monitor inventory, place appropriate orders, and perform accurate monthly inventory counts.
• Ensure cleanliness and appeal of entire site.
• Maintain safe working environment.
• Maintain physical plant, tools, equipment, inventory, supplies, and personal property.

Other Duties and Responsibilities

• Solicit fleet accounts.
• Plan and execute local center marketing functions.
• Participate in community activities.
• Maintain required postings and records (OSHA, MSDS, federal, state, and local).

Qualifications

• Skills: business management, employee relations, customer service, intermediate computing skills.
• Basic literacy (reading, writing, math skills); verbal communication skills.
• Ability and licensed to operate motor vehicles; ability to properly use mechanical hand tools.
• Previous experience managing a retail automotive center or equivalent related business required.

Working Conditions

Environment: frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.

Physical Activities: position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.

Benefits/Perks

• Discounted services for employees.
• Flexible hours.
• Opportunities for advancement.

Compensation: $18.00 - $19.00 per hour.