Senior Application Support Analyst

Job DescriptionWhat is the opportunity?Partners across IT and with technology vendors to assess, research, and analyze business, technical and system needs in order to resolve business systems issues by implementing technology solutions that meet sponsor/stakeholder demands. Context is production support for vendor-developed applications that have been brought under the Application Support & Maintenance Umbrella.What will you do?Provide high quality customer service and effective technical triaging skills to ensure highest levels of customer satisfaction within service level targets.Communication (including asking good questions and listening)Thoroughness with attention to DetailWillingness to learn about Wealth Management and business/ops processesDocumentation, Troubleshooting, and solutioningSupport continuous service improvements through gap analysis, trending and coordination of various critical processes.Meet various business and compliance related initiative and project deadlines as needed.Conduct daily activities for production support to ensure timely and effective completion of service requests and incident tickets.Conduct daily activities for production maintenance to remediate vulnerabilities, update applications, certificates, and keep applications compliant with RBC standards.Assist custodians during major incidents and resolution.Cross-train across other applications in the Vendor Apps portfolio.Communicate with Vendors corresponding to SLA performance and compliance.Maintain hands-on troubleshooting knowledge of multiple platforms, including SQL databases, current Windows-hosted infrastructure, and integrations with internal and vendor applications.Ensure App Health by each market openWhat do you need to succeed?Must Have3+ years providing technical support for production applications (Wealth Management applications preferred)Post-secondary education or equivalentFamiliarity with: ServiceNow or similar ITIL/ITSM platformsNice to HaveExperience working with the following technologies: Windows, Java, MSSQL, .NETExperience in Vendor Management or Relationship ManagementExperience in project coordination or project managementWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamFlexible work/life balance optionsOpportunities to do challenging workOpportunities to take on progressively greater accountabilities Access to a variety of job opportunities across business and geographies WMUS#LI-POSTJob SkillsApplications Support, Business Systems, Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Production Support, Standard Operating Procedure (SOP), Support Maintenance (Inactive), System and Console Operations, System Applications, Systems SoftwareAdditional Job DetailsAddress:250 NICOLLET MALL:MINNEAPOLISCity:MinneapolisCountry:United States of AmericaWork hours/week:40Employment Type:Full timePlatform:TECHNOLOGY AND OPERATIONSJob Type:RegularPay Type:SalariedPosted Date:2026-09-02Application Deadline:2026-09-11Note:Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.Job SummaryJob number: R-0000185758Date posted : 2026-09-02Profession: Technology | Analytics | ResearchEmployment type: Full time