Customer Service Representative at Apollo Plumbing, Heating & Air Conditioning

Job Description

Job Description

Salary: $18.00 $20.00 an hour | Job Type: Full-time | Location: Troutdale, OR Family-owned plumbing/drain cleaning/HVAC/sewer repair company is looking for a full-time Customer Service Rep (CSR) for our Troutdale call center. This is a great opportunity for an experienced CSR with excellent customer service skills. Your primary responsibility will be to schedule home services while providing exceptional customer service. Daily, you must interact with customers, relay all necessary job information to the field techs, and assist in resolving customer service issues. DUTIES: Answering multiple incoming phone lines. Extensive customer interaction. Schedule service calls via specialized dispatching program. Monitoring email and vendor portals for work orders. Heavy data entry. REQUIREMENTS: Call center experience preferred but not required. Customer service experience a must. Excellent communication skills, both written and verbal. Must type at least 50 WPM, 10 key helpful. Previous office experience. Superior phone and customer service skills. Ability to multi-task and work under stressful conditions. Knowledge of the Portland and Vancouver metro areas is a plus. Works well with others! BENEFITS: PTO / Sick pay, 401k matching program, Paid Holidays, Employer paid health / dental, Paid day off on your birthday! We are a 24/7 service company. After a training period, shift will vary (from 7am to 5pm). Qualifications: Office experience: 1 year (Required), Customer service: 1 year (Required), Call center: 1 year (Required) Schedule: 8 hour shift, Monday to Friday, Weekend availability