Healthcare Outreach Coordinator

Job Description

Job Description

TITLE : Healthcare Network Development Coordinator

REPORTS : Admissions Director

LOCATION : Manor - 219 East 121st St. New York, NY 10035

OUR MISSION:

Since 1967, Odyssey House has been providing innovative services and programs to a broad population of individuals and families struggling with substance use and mental health disorders. Odyssey House helps New Yorkers of all ages—and across all five boroughs—beat drugs and alcohol with highly individualized treatment programs. Odyssey House provides high quality, holistic treatment impacting all major life spheres, including psychological, physical, social, family, educational and spiritual in order to support personal rehabilitation, renewal and family restoration.

If that sounds different than other treatment programs, you’re right. Because Odyssey is where recovery gets real.

MAJOR FUNCTIONS:

She/he is responsible for developing new business relationships and building upon existing relationships with behavioral health providers, medical clinics, hospitals, shelters, criminal and family court systems, child welfare agencies and other human service providers on behalf of Odyssey House’s outpatient and residential treatment programs. She/he is responsible for coordinating the daily activities of the Peer Engagement Specialist and Street Outreach Specialists.

SPECIFIC DUTIES & RESPONSIBILITIES:

1. Develops linkage agreements with new business partners.

2. Maintains current linkage agreements with existing business partners, reviews and updates each agreement annually.

3. Develops and adheres to a weekly schedule of in-person meetings, remote meetings and check-in calls with all new and existing business partners.

4. Monitor referral volume and admissions conversions rates for each business partner.

5. Works with Director of Clinical Data management to develop data reports which inform outreach and engagement strategies.

6. Works with supervisor and Deputy Director of Admissions to identify workflow challenges and problem solve with all business partners.

7. Works with supervisor and Deputy Director of Admissions to establish performance benchmarks relative to engagement of new business partners, number of referrals and number of program admissions.

8. Works with supervisor and Communications Manager to develop print and digital marketing materials.

9. Works with supervisor and Communications Manager to implement marketing campaigns.

10. Participates in rotating on-call coverage plan.

11. Prepares monthly reports as requested by supervisor.

12. Assures that all outreach staff members are adequately trained.

13. Provides direct supervision for designated staff as per Odyssey House policies.

14. Prepares written annual evaluations on staff under his/her supervision.

15. Participates in daily clinical and administrative meetings with staff as designated.

16. Provide ongoing training for program staff and participate in Odyssey House in-service trainings.

17. Other relevant duties as assigned by Supervisor.

REQUIREMENTS: EDUCATION/TRAINING AND EXPERIENCE KNOWLEDGE, SKILLS AND ABILITIES

1. Bachelor’s degree in marketing, business administration or healthcare administration and one year experience OR associate’s degree in marketing in a healthcare or human services setting preferred.

2. Driver’s license required.

3. Familiarity with NYC metropolitan-area behavioral healthcare provider networks required.

4. Proficiency with Microsoft Office (MS Word, Excel, PowerPoint, Outlook) required.

5. Ability to work a flexible schedule including some weekends and evenings required.

6. Proven success with platform and presentation skills required.

7. Qualified Mental Health Professional (e.g. LMSW, LMHC, CASAC etc.) preferred.

8. Bi-lingual with Spanish language fluency preferred.

In addition, Odyssey House offers (for full-time employees):

• A 35-hour work week (as opposed to a 40-hour work week)
• Vacation Plan and Holiday Schedule
• Life Insurance
• Medical Insurance (Two Plans)
• Dental and Vision Insurance
• Additional Insurance Coverages (hospitalization, accidental, critical illness coverage)
• Long-Term & Short-Term Disability
• Flexible Spending Account/Health Reimbursement Account
• 403(b) Plan
• Corporate Counseling Associates (CCA) EAP benefit
• Ability Assist Counseling Services (through The Hartford)
• Commuter Benefits
• Educational Assistance Programs
• Special shopping discounts through ADP Marketplace and PlumBenefits
• RUFit?! Fitness Program
• Pet Insurance
• Legal Assistance
• Optum Financial Service through ConnectYourCare
• Benefit Advocacy Center through Gallagher

Odyssey House is an equal opportunity employer maintaining a non-discriminatory policy on hiring of its personnel. Odyssey House, and its operational divisions, will not discriminate against any employee or applicant because of race, creed, color, national origin, sex, disability, marital status, sexual orientation or citizen status in all employment decisions including but not limited to recruitment, hiring, upgrading, demotion, downgrading, transfer, training, rate of pay or other forms of compensation, layoff, termination and all other terms and conditions of employment.