Patient Care Coordinator

Patient Care Coordinator

We're looking for a wonderful team member to join our amazing team! We're fast paced, care about helping out community, and support eachother to get the job done!

Lafayette Physical Therapy, Inc. has been an established private practice in the community for over 51 years. We provide rehabilitation and wellness including orthopedics, sports and geriatric rehabilitation to a diverse clientele. We have two locations, one in Lafayette and one in Pleasant Hill called Bay Area Physical Therapy. We are specifically looking to hire at our Lafayette location. (Some training may occur at our Pleasant Hill location). We treat a variety of ailments including orthopedics conditions, sports injuries, neurological disorders, and geriatric conditions. We also provide diagnostic testing such as Musculoskeletal Ultrasound (MSKUS), Nerve Conduction Studies, and Electromyography (EMG). We have a great team and are looking for a personable and motivated individual that will thrive in our team environment and contribute to the efficiency and productivity required of a medical practice. We have a strong team atmosphere that requires an energetic and positive person with a good work ethic, accountability, and reliability.

We are looking for a friendly and motivated individual to join our amazing team. The Patient Care Coordinator works at the front desk assisting patients in person and over the phone to schedule appointments, collect payments, set up patient charts (through the Medical Record Software). We have a fast-paced environment and are motivated by helping people in our community regain movement and function. If you love being of service to the community, are detail oriented, and are looking to be a part of a caring and dedicated team we would love to meet you!

Responsibilities:

• Greeting patients, checking patients in, collecting copayments/service charges owed, and directing them to where to go in the clinic.
• Patient chart/paperwork preparation, scanning, and filing.
• Verifying patient Insurances and informing them of their coverage. (We have a Billing Department that handles most of the verifications, the Front Desk is responsible for doing some verifications and communicating benefits to patients).
• Answering Phones, assisting patients over the phone, and directing calls.
• New patient intakes for Physical Therapy, Massage, and Wellness Services and scheduling appointments.
• Work as a team with other staff members in order to provide excellent customer service and teamwork.

Requirements:

We are looking for Candidates who embody the following:

• Embody the Company Core Values: Integrity, Communication, Willingness, Customer Focus, Teamwork, and Goal Oriented.
• Positive Attitude, friendly, and professional
• Desire and ability to work and multi-task in a fast-paced busy environment
• Ability to prioritize tasks, follow directions accurately and meet deadlines
• Strong Computer Skills: Microsoft Word and Excel, email, Windows 11 (or similar), data entry abilities with typing Speed of 45wpm or higher by touch.

Schedule:

• We are looking for a team member who can work Full Time 40 hours per week.
• Flexibility for scheduling is very helpful. Please ensure you can work 40 hours per week before applying.
• We are currently looking for a Patient Care coordinator who can work the following shift:
• Closing Shift: Monday through Thursday 9:45am - 6:45pm, Friday 8:45am - 5:45pm (Possibility of 8:45am - 5:45pm Mondays until we have later therapy hours on that day).
• Note the training schedule is likely 7am to 4pm or 8am - 5pm Monday-Friday at our Pleasant Hill location for approximately 2-6 weeks before transitioning to the assigned permanent schedules and the Lafayette location. Address: 380 Civic Dr. Suite 100, Pleasant Hill, CA 94523. (There is some flexibility on this)
• Availability on other days and times are helpful as well, but candidates must be able to work during the schedule listed above and work 40 hours per week.

Perks/Benefits:

• 3 weeks PTO accrual each year for years 1-3
• 4 weeks PTO accrual each year and after upon completion of third year
• 7 Paid Holidays
• Medical Benefits
• Dental and Vision Benefits
• 401(k) with company safe harbor contribution after 1 year of employment.
• Direct Deposit
• Employee Discounts on services and retail products.

By completing this application, you understand and accept that you are applying for a position as an "At Will" employee. "At Will" employment means that either you or the Company can terminate your employment with or without cause and with or without notice.

Lafayette Physical Therapy, Inc. is an Equal Employment Opportunity Employer and considers all applicants without regard to race, color, religion, gender, national origin, age, marital status, veteran's status, the presence of a mental, physical or sensory disability, sexual orientation, or any other legally protected status. Employment shall be based solely on the needs of the companies and the qualifications of the individuals making application.