Client Service Manager

Job Description

Job Description

We are looking for a Client Service Manager to support client relationships and help drive service excellence for a growing insurance organization in Morgan City, Louisiana. This position is ideal for someone who is detail oriented and can balance responsive customer support with strong commercial account knowledge and sound administrative follow-through. The role offers an opportunity to contribute independently while partnering closely with the broader team to maintain high service standards and support business growth.

Responsibilities:

• Manage day-to-day service needs for commercial clients, ensuring requests are addressed accurately and in a timely manner.

• Build and maintain strong client relationships by delivering attentive support and clear communication throughout the account lifecycle.

• Coordinate policy-related activities such as documentation, renewals, coverage updates, and general account servicing tasks.

• Assist with billing matters, commission-related questions, and other account inquiries by working across service and accounting processes.

• Use multiple software platforms to maintain organized client records, track activity, and support efficient account management.

• Collaborate with internal team members to help resolve service issues and contribute to overall client satisfaction.

• Work independently on assigned priorities while following guidance and aligning with team objectives.

• Identify service needs proactively and take initiative to help improve responsiveness and account support.

• Support operational changes or platform-related updates as needed to maintain continuity in client service.

• Contribute to the success of the office by providing dependable service and helping strengthen long-term client relationships.

• At least 3 years of experience supporting commercial accounts, ideally within the insurance sector.

• Background in customer service with a demonstrated ability to manage client needs professionally and effectively.

• Familiarity with billing processes and accounting-related tasks is preferred.

• Property and casualty insurance license, or the ability to obtain one, is required.

• Comfort using a range of software applications for account management and daily administrative work.

• Ability to follow direction, manage responsibilities independently, and remain accountable for results.

• Self-motivated approach with a proactive mindset and strong organizational skills.

• Bachelor’s degree is valued but not required.

For confidential consideration, contact Hayley Euper at View phone number on us.fitly.work or apply today! Thank you for your interest in Robert Half.