Program Coordinator II

Program Coordinator II

Agency: Texas A&M University

Department: Appelt Aggieland Visitor Center

Proposed Minimum Salary: $4,416.67 monthly

Job Location: College Station, Texas

Job Type: Staff

Job Description

The Visitor Experience team is seeking a highly organized and adaptable Program Coordinator who will plan, implement and manage the strategic development, administration and continuous improvement of major service areas within the Visitor Center, demonstrating relevant program management skills, exceptional communication abilities, and sound decision-making judgment. The position requires proficiency in office software, strong organizational skills, the ability to manage multiple tasks in a fast-paced environment, and a professional, collaborative approach when engaging with colleagues, student employees and campus visitors. The Visitor Center proudly serves 80,000+ guests on-campus annually with an immersive introduction to Texas A&M University's rich history, traditions, culture and student experience.

Salary Range: $53,000 – 62,000/annually (Based on selected hire's qualifications).

Cover Letter & Resume: A cover letter and resume are strongly recommended.

Qualifications

Required Education and Experience:

• Bachelor degree or equivalent combination of education and experience.
• Four years of related experience in program administration, event management, student advising, or high-level administrative support.

Preferred Qualifications:

• Experience in planning, coordinating, and executing events of varying scale, including managing logistics, vendor relationships, budgeting, and on-site operations.
• Experience supervising student groups or employees and with leadership training, risk management and hiring practices.

Knowledge, Skills, and Abilities:

• Knowledge of word processing, spreadsheet, database, and presentation applications.
• Ability to multitask and work cooperatively with others.
• Interpersonal and communication skills.
• Planning and organizational skills.
• Demonstrated ability to make sound, informed decisions and exercise independent judgment while managing complex or ambiguous situations with minimal supervision.
• Ability to load and transport materials needed for hosting events and programs, which may include lifting and setting up heavy equipment.

Essential Duties/Tasks Campus Tour Management and Student Development:

• This role will supervise Howdy Crew student tour guides, including comprehensive in-person training, certification and auditing to deliver an exceptional service experience for campus visitors.
• Approves timesheets in Workday for a subset of a student employee team of about 150 and monitors scheduling in the When I Work platform.
• Updates student training materials on an annual basis.
• Develops expertise in campus maps and building locations.
• Recommends updates to tour routes to better highlight Texas A&M University, ensuring the accuracy of tour content.
• Maintains microphone equipment; coordinates ASL and other accommodations as needed.
• Practices a high level of internal office communication to foster information sharing and cross-training on a small team.
• Assists with daily campus visitor service operations as needed.
• Assists in recruitment and hiring of new tour guides, ambassadors and Howdy Crew Director leadership team. Implements robust training for tour guides, with a focus on student development and professional communication.
• Audits performance and provides feedback to cultivate an office culture of supportive and continuous growth. Develops new tour routes for specialized events.
• May attend regional or national conferences and professional development events; coaches students for speaking presentations as needed. Requires a commitment to the personal and professional development of college students.
• Assists in planning departmental training events.
• Continuously builds knowledge of campus, enrollment requirements and higher education administrative procedures through training with HR, AABS, URO, ADMI or related units.

Specialty Visits and Projects:

• Leads coordination of specialty visits, which are individually scheduled visit days for top academic recruits, such as National Scholars, guests of campus leadership offices, such as the Association of Former Students, Texas A&M Foundation or Board of Regents.
• Select faculty candidates and others.
• Cultivates campus-wide relationships to work collaboratively across academic units, service offices, and multiple venues to schedule appointments for guests that provide an elevated campus visit experience.
• Meticulous attention to detail is required for agenda creation and communication with specialty visit stakeholders.
• Leads special projects or events on behalf of the Visitor Center, such as Astronaut Day. Provides on-site support for major events and programs including set-up, tear down and student worker management.
• Works to ensure event organization logistics, including set-up, catering, staff instructions, registration, swag bags, AV and other planning responsibilities are accurate and well-executed.
• Maintains strong relationships with facility managers and the University Events team.
• Supports planning for Aggieland Saturday through event schedule management. Organization of resource fairs, signage, volunteer coordination and day-of support.
• Performs related duties and special assignments in support of divisional and university priorities.
• Supervises the Howdy Crew student marketing director, Instagram account and other marketing efforts to promote employees. Assists with student engagement efforts, such as staff appreciation events or banquets.

Administration and Oversight:

• Conducts post-event surveys and prepares reports and program evaluation data as needed for assessment and program improvement.
• Will provide coaching and mentorship to student employees.
• Completes annual risk management training and ensures all campus programs for minors adhere to university requirements.
• Safely operates university vehicles.

Who We Are:

The Appelt Aggieland Visitor Center under the Office of Admissions annually welcomes over 80,000 visitors for an immersive introduction to Texas A&M University's rich history, traditions and academic excellence. More than 100 students work on the Howdy Crew alongside a small staff of full-time employees to provide campus tours, host recruitment programs, and coordinate other special events that excite prospective students and their families about Aggieland.

Why Texas A&M University?

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatic enrollment in the Teacher Retirement System of Texas
• Health and Wellness: Free exercise programs and release time
• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
• Educational release time and tuition assistance for completing a degree while a Texas A&M employee
• Living Well, a program at Texas A&M that has been built by employees, for employees

Our Commitment:

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experience. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.