Front Office Manager - Limelight Boulder

Front Office Manager - Limelight BoulderThe Front Office Manager oversees daily front desk operations, ensuring exceptional guest service, smooth check-ins, and efficient resolution of guest inquiries and issues. The Front Office Manager leads and trains front desk staff, manage reservations, and coordinate with other hotel departments to provide a seamless guest experience. This position reports to the Director of Rooms.The salary range for this position is $65,000 - $77,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.Applications for this position will be accepted until October 25, 2026.• Hire, train, and monitor staff• Keep track of occupancy and generate reports for management• Coach staff on all job duties• Work in our system "Alice" to impute maintenance requests• Welcome guests upon their arrival and assign rooms• Provide information about the hotel, available rooms, rates, and amenities• Respond to guests' complaints in a timely and professional manner• Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms• Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs• Receive payment from and check out hotel guests• Work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out• Accept reservations, changes, and cancellations• Make change, post charges, reconcile daily work, and make deposits• Create a schedule for staff• Other duties as assignedCollege degree in related field preferred1 year of management experience required3 years of front desk experience preferredKnowledge in computer programs such as Microsoft OfficeProficient knowledge in company policies and proceduresDetailed knowledge of internal processes, workflows, and decision-making protocolsProficient knowledge of employee management strategies, performance evaluations, and conflict resolution techniques.Proficient knowledge of industry regulations and how they affect business operationsSkill in assigning tasks and responsibilities to team members based on their strengthsAbility to work effectively with different departments to achieve business objectivesSkills in managing relationships with both internal and external stakeholdersAbility to delegate tasks effectively, empowering teams while maintaining accountabilityAbility to handle interpersonal and team conflicts in a constructive mannerAbility to handle difficult customer interactions and ensure high levels of satisfactionAbility to manage multiple priorities and projects simultaneously without sacrificing qualityAbility to stand, walk or be on your feet for extended periods of time, kneeling and bending may be requiredRegularly work indoors with no adverse conditionsMust be able to occasionally lift, push or pull up to 50 lbs. individually or with assistanceHealth, Dental and Vision Insurance ProgramsFlexible Spending Account ProgramsLife Insurance ProgramsPaid Time Off ProgramsPaid Leave Programs401(k) Savings PlanEmployee Ski Pass and Dependent Ski PassesOther company perks