Customer Service Representative

Customer Service Representative

For over 50 years, King Filtration Technologies, Inc. has specialized in providing high quality filtration and separation products to industrial customers. King Filtration's products are utilized in the manufacturing of fluids and gases, as well as on plant support equipment, including compressors, lubrication systems, metalworking, and industrial air systems.

The Customer Service Representative provides exceptional customer services by processing transactions, responding to customer inquiries, and supporting the sales team as needed. They utilize technical expertise, vendors and internal resources to provide solutions to both internal and external customers.

Specific Duties and Responsibilities:

• Respond to customer requests; status updates, returns, etc.
• Enter House customer orders into ERP system P21.
• Enter quotes into ERP system P21
• Follow up with vendors for late Purchase Orders as well as receipt of Purchase Orders.
• Provide support for field sales team as needed.
• Update daily promise dates in ERP system.
• Assist Accounts Receivables with customer past dues.
• Sort and distribute mail.
• Order office materials.
• Enter high volumes of data with accuracy and urgency.
• Proactively identify issues and provide solutions.
• Provides suggestions for cost savings, process improvement and enhanced customer service.
• Utilize ticketing system for communications with internal and external customers (Zendesk).
• Work closely with other departments to provide exemplary customer service.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

General Qualifications:

• High School Diploma or GED required
• Experience using ERP systems preferred
• Effective individual contributor with the ability to successfully work within a team.
• Excellent oral and written communication skills.
• Communicate and behave in a professional manner at all times.
• Strong organizational skills with the ability to prioritize effectively.
• Proficiency with Microsoft Office, including Outlook, Word, Excel and PowerPoint.
• Demonstrated sense of urgency with the ability to meet appropriate deadlines.
• Detail oriented and results focused.
• Commitment to providing exceptional customer service to both internal and external customers.
• Effective time management skills.
• Good mechanical aptitude with the ability to quickly grasp technical information.

Work Environment:

Office and some field

Travel Requirements:

Minimal

King Filtration Technologies operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave. Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.