Automotive Service Advisor

Description

If you're a mechanically-minded car enthusiast with stellar customer service skills and a passion for everything from daily drivers to custom builds, this job is for you! Our shop seeks an automotive service advisor who loves greeting customers, assessing both maintenance and performance goals, and scheduling appointments for our capable technicians.

In this role, you'll use your product knowledge to consult on high-performance modifications, draft accurate cost estimates, and coordinate routine maintenance and necessary repairs. Whether a customer needs a standard brake job or a specialized aftermarket upgrade, you'll be the bridge that ensures a top-tier experience. If you're confident you're the one we need to fill this promising position, apply now!

Responsibilities

• Greet customers and assess their vehicle service needs.
• Create accurate work orders, including detailed descriptions of customer concerns, required repairs, and recommended upgrades.
• Utilize various resources, including local parts stores, wholesale distributors, online retailers, OEM dealerships, and salvage yards, to locate and procure parts.
• Obtain customer authorization for repairs.
• Communicate effectively with technicians to ensure the timely and accurate completion of work.
• Provide regular updates to customers on the status of their vehicles.
• Explain repairs and maintenance services to customers in a clear and understandable manner.
• Prepare and present repair estimates to customers.
• Process payments and deliver completed vehicles to customers.
• Meet or exceed sales and customer satisfaction goals.

Qualifications

• Proven experience as an Automotive Service Writer (minimum 2 years).
• Strong understanding of automotive systems and repair procedures.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.