Field Service Technician

Job Description Job Description Drive the Future with Xos Xos (NASDAQ: XOS), is a technology company and electric truck manufacturer on a mission to decarbonize commercial transportation. We design and build state-of-the-art electric vehicles, develop advanced fleet management software, and create charging solutions that make fleet electrification seamless and cost-efficient. At Xos, we're problem-solvers, innovators, and go-getters, working together to drive a cleaner, more sustainable future. Join us and be part of the movement shaping the next generation of commercial transportation. The Role Xos is hiring an experienced Field Service Technician responsible for diagnosing, repairing, and reporting on Xos vehicles. Operating primarily in the field, this role requires a high level of productivity and self-reliance while traveling. The Field Service Technician is responsible for taking customers' stated concerns and quantifying those into actionable technical issues. Detailed reporting on the cause, root cause, and corrective actions will drive improved production quality as well as field fix development. Exceptional customer service, knowledge of the complete vehicle, in addition to battery systems, is key to success in this position. **This role will focus on servicing the Eastern Region and requires frequent multi-state and international travel, including regular cross-border travel to Canada, to support customer and field service needs** Responsibilities * Diagnose, repair, and report on quality and design concerns on Xos vehicles and products. * Collaborate with internal teams such as design, engineering, software, and external partners. * Demonstrate proficiency in low voltage (LV) and high voltage (HV) electrical diagnosis, controls, and module programming. * Apply in-depth knowledge of basic electrical concepts, including the use of various volt-ohm meters. * Possess strong mechanical knowledge of commercial truck mechanical systems with experience in motors and harness systems preferred. * Provide professional customer facing support through face-to-face interactions and through phone and email communications. * Complete timely and accurate case notes, repair orders, and initiate new cases as required. * Demonstrate professional appearance and effective communication skills with customers on-site and in remote interactions. * Complete training objectives and certifications as assigned by management. * Perform additional duties as assigned. Qualifications * Proven proficiency with high and low voltage electrical systems. * Associates Degree or Vocational Certificate in automotive service technology related field or 4+ years of relevant experience. * ASE Certifications are a plus * CDL class A or B preferred * Proficiency in Google Suite applications * Ability to read and interpret electrical schematics * A valid Driver's License and a clean driving record are required for this position, as driving is an essential function of the role. * Ability to meet security clearance requirements for employment and comply with all applicable pre-employment conditions, including those required by federal or customer-regulated work environments. * Must be legally eligible for international travel and admissible to Canada for business purposes, and able to obtain and maintain all required travel documentation. * Must be available to travel as business needs require (typically 60-80% of the time including overnight stays), including weekends, holidays, and outside standard business hours. Travel includes frequent cross-border assignments to Canada. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. While performing the essential functions of this job, the employee is regularly required to lift over 50 pounds, perform work under commercial vehicles with the use of personal protective equipment from the ground at various worksite locations, including outdoors and in varying weather conditions. Benefits & Perks Xos is a people-focused company—we are committed to providing our employees with a comprehensive package of benefits and perks designed to support their well-being and professional growth. We continually evaluate and expand our offerings to best serve our team. * Comprehensive Medical, Dental, and Vision - Coverage for you and your family, with PPO and HMO (California) plans available. We offer plans with 100% covered employee premiums. Employees can also enroll in a variety of voluntary ancillary benefits to further support their needs. * HSA & FSA Plans - Set aside pre-tax dollars for qualified healthcare expenses. * PTO - Accrue vacation time over time, with additional days earned as your tenure grows, plus sick time and paid holidays! * Generous Company Holidays - Enjoy a generous holiday calendar, including a winter holiday hiatus in December. * Basic Life & AD&D Insurance - 100% covered by Xos, with the option to purchase additional life insurance coverage for yourself and eligible dependents. * Betterment 401(k) - Save for retirement with our employer-sponsored plan through Betterment. * Pet Insurance - Coverage for your furry friends to keep them healthy and happy! * Additional opportunities to learn, grow, and advance in your career, just to name a few! We are dedicated to fostering a workplace where employees can thrive. Our benefits continue to evolve to best support our team's well-being and success. Commitment to Equal Opportunity Xos is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, gender, pregnancy, sex, sexual orientation, gender identity, gender expression, national origin, age, genetic information, ancestry, protected veteran status, disability, or any other basis protected by local, state, or federal law. Xos provides equal access to services and employment to all qualified persons. For applicants with disabilities or limitations, such as those covered by the Americans with Disabilities Act, requiring accommodations to complete the application and/or interview process, please email us at Candidate Data Privacy This notice describes how Xos (as used in this Notice, the terms "Company," "Xos," "we," "our," or "us" in this Notice refers to Xos, Inc., together with its subsidiaries and other corporate affiliates, who may handle your candidacy and application for employment) may collect, process, and use your personal data in connection with the recruitment process when you apply for a position. Xos may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in the recruitment process ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Xos may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Xos may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform duties, including individuals on our People Operations Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Xos affiliates; and (iii) Xos's service providers, including providers of background checks, staffing services, and cloud services. Where permitted by applicable law, Xos may