CNC Field Service Technician

Summary of Responsibility The Field Service Technician is responsible for the installation, repair, and maintenance of machine tool equipment, controls (Fanuc, Siemens, etc.) and other components purchased by customers. This position works independently to ensure the highest level of quality and customer service satisfaction. What You Will Contribute Traveling to customer sites to install, troubleshoot, repair, and maintain all machine tool equipment and controls for customer organizations Utilizing machine tool manuals, technical documents, internal and vendor resources to research machine issues Ensuring proper documentation is completed and submitted to office and customer in regards to status of machine issues, repairs, and installation Promoting and performing preventative maintenance on customer machine tool equipment and conducting after-sales technical support and training Possessing and maintaining an in-depth knowledge of machine tool industry and product lines represented by the company Other Function Perform related duties as required. Qualifications & Competencies Five years’ experience with CNC machine repair Experience with Microsoft Office Suite and other business programs as required Ability to read and interpret drawings and schematics is required Excellent technical, communication, and presentation skills are necessary Must be able to meet the physical requirements of the job including flexible hours and frequent travel and driving throughout a regional territory What’s in it for You Competitive starting salary Market competitive comprehensive health benefits including a zero premium medical plan, vision, dental, and company paid life insurance 3+ Weeks’ Vacation to Start 10 Company Paid Holidays 401(k) retirement plan with company contribution Tuition reimbursement Employee appreciation events and perks Employee Assistance Program Mental and Physical Requirements Must be highly mobile, able to access all areas of the premises. Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects. Ability to sit for prolonged periods of time. Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees. Ability to frequently use hands and arms. Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Ability to work responsibly and professionally in dynamic job sites that may involve tight timelines, changing priorities, and interaction with customers and team members. Safety Sensitive Requirements Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment. Ability to work in tight spaces or awkward positions, including accessing equipment interiors and elevated areas. Strong hand–eye coordination and fine motor skills required for precise electrical, mechanical, and diagnostic work. Ability to work in industrial environments, with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions, while consistently wearing required personal protective equipment (PPE). Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Requisition #1517B, Wilmington NC #J-18808-Ljbffr Morris Group, Inc.