Crane Product Service Manager

Crane Product Service Manager

Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today's construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our Kirby-Smith family!

Position Purpose

Responsible for directing and supervising a crew of mechanics to efficiently manage the repair and maintenance of equipment that falls within their responsibility, by utilizing the assets available efficiently and timely, keeping unproductive time to a minimum.

Essential Functions

• Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
• Accepts requests from internal and external customers for repairs to equipment within the scope of responsibility
• Determines flat rate pricing and prepares quotes for customers
• Opens work orders, assigns the appropriate technician to perform the repairs, and provides the flat rate hours quoted
• Determines which repairs are warrant-able vs. customer billing
• Monitors progress of repairs and keeps the customer informed of progress
• Reviews completed work order, writes and invoices description of work performed
• Monitors work in process daily and keep the labor to a maximum of 50 hours per technician
• Tracks and schedules factory campaigns and ensures set deadlines are met
• Maintains the parts return from technicians to established percentage goals
• Completes all paperwork related to the department on time
• Actively oversees safety practices of employees and corrects as needed; actively supports and encourages safety training and compliance with all safety procedures
• Actively promotes positive interdepartmental relations
• Actively supports and administers company policies and procedures
• Manages employee performance appraisals promptly
• Performs other job-related duties as assigned
• Ensures consistent and reliable on-site attendance

Minimum Qualifications

• High School Education or Equivalent
• Five (5) years of experience as a service technician and two (2) years of experience in a lead or managerial role
• Exceptional interpersonal skills and excellent communication skills
• Adept at organizing, planning, and task completion to manage a high-volume department
• Proficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applications
• Applied experience in management concepts and practices or the willingness to obtain training in leadership concepts and practices, plus use the knowledge effectively and appropriately

Physical Requirements

• Pushes/Pulls/Lifts/Carries up to 50 pounds without assistance
• Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead
• Must be able to work in extreme heat or cold and wet, damp, dusty, or windy conditions and tolerate exposure to typical noises, hazardous materials, and fumes/odors
• Physical ability to perform maintenance on equipment for extended hours of time with continual mounting and dismounting throughout the workday
• Ability to adhere to personal protective equipment (PPE) policy and maintain individual PPE in a functional condition

This is considered a Safety-Sensitive position. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.