Front Desk Manager Towneplace Suites Lubbock, TX

Job Description

Job Description

Greenwood Hospitality & Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Office Manager for the TownePlace Suites Lubbock, TX

To assist in the operation of the Front Office to include guest services, group bookings/coordinator and meeting requirements, administrative tasks assigned by General Manager including, AP entries, payroll hours, tracking and timely month end reports. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Warm, knowledgeable service and helpful guidance.

What you’ll do:

• Manage and lead the operations of the front desk/night audit to ensure an optimal level of service and hospitality is provided to the guests.
• Lead, train, and motivate a talented Front Desk team to deliver exceptional service every day.
• Oversee daily front office operations, ensuring smooth check-ins, check-outs, and guest satisfaction.
• Prepare department schedules in accordance with labor standards, forecasted occupancy and business needs.
• Review and approve department's payroll.
• Be knowledgeable and helpful about the local area, the hotel and hotel services
• Be an enthusiastic, helpful and positive member of the team
• Be professional, responsible and mature in conduct and behavior
• Partner with Housekeeping, Engineering, Sales, and other departments to create a seamless guest journey.
• Resolve guest concerns promptly and efficiently with professionalism, empathy, and creativity.
• Participate in the recruitment process for the department by attracting, hiring, retaining and motivating all employees.
• Interview, hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
• Maintain open line of communications with each department
• Respond positively to new ideas
• Openly accept critical/developmental feedback
• Be available to help other departments in emergency situations
• Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook
• Properly handle and account for keys
• Perform other assignments as directed by the General Manger.
• Leads the Health and Safety Committee, Binder/Documentation.
• Be knowledgeable of policies regarding emergency procedures and security concerns Promote an accident prevention program to minimize liabilities and related expenses.
• Will be available to cover vacation days and time off requests
• Identifies and records special billing instructions

What we’re looking for:

• Proven experience as a Front Office Supervisor, Assistant Manager, or similar role in a full-service hotel environment.
• Strong leadership skills with a hands-on, service-first approach.
• Be self-motivated and use time wisely
• Excellent communication, organization, and problem-solving abilities.
• Tech-savvy with hotel systems and experience with Opera Cloud .
• A passion for hospitality and team development.
• Opportunities for growth within our expanding portfolio.
• Competitive salary, bonus potential, and comprehensive benefits.
• The chance to make a meaningful impact every single day.

Qualifications and Requirements:

• High School diploma /Secondary qualification or equivalent.

This job requires the ability to perform the following:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 15 lbs. occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Ability to spend extended lengths of time viewing a computer screen.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment

Other:

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Join Us and Enjoy:

• Health, vision, and dental insurance
• Pay range of $19-$21 depending on experience
• RSP with Company match
• Paid Time-off and Paid Holidays
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• Life insurance
• Parental leave
• Referral program
• Discount programs for shopping, travel, tickets and more.
• Access to our Talent team to help you reach your career growth goals.