Manager Behavioral Health Ambulatory Program

Manager of the Behavioral Health Ambulatory Program

Inova 8221 Willow Oaks- Integrated Behavioral Health is looking for a dedicated Behavioral Health Manager to join the EmPATH (Emergency Psychiatric Assessment, Treatment, and Healing) and Inova Psychiatric Assessment Center (IPAC) Behavioral Health team. The Manager is responsible for the operational leadership and on-site oversight of the EmPATH and IPAC (walk-in clinic) programs across two locations. This role ensures the delivery of high-quality, patient-centered care by supervising clinical teams, maintaining program fidelity, and driving continuous improvement initiatives. The Program Manager collaborates closely with providers, physicians, and system leadership to address barriers to care, enhance performance, and support staff development. In addition to managing daily operations, the Program Manager leads efforts in program development, performance monitoring, and fiscal stewardship, ensuring both programs align with organizational goals and behavioral health best practices. This role will be full-time day shift: Monday – Friday 8:30 a.m. – 5:00 p.m.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave and more.

Manager Behavioral Health Ambulatory Job Responsibilities:

• Oversee daily operations of EmPATH (Emergency Psychiatric Assessment Treatment and Healing) and IPAC (Inova Psychiatric Assessment Center), ensuring consistent delivery of high-quality psychiatric care and adherence to program standards.
• Provide clinical supervision and support to EmPATH therapists and professional development guidance to IPAC team members.
• Lead hiring, onboarding, and training of staff to maintain a skilled and compassionate workforce aligned with behavioral health best practices.
• Monitor and enhance program fidelity to the EmPATH model, ensuring alignment with evidence-based practices and system-wide goals.
• Drive strategic planning and continuous improvement initiatives for both programs, including workflow optimization, patient experience, and clinical outcomes.
• Collaborate with internal stakeholders to develop and implement business strategies that support census management, throughput, and access to care.
• Maintain strong provider and physician relations to address barriers to satisfaction, performance, and patient care coordination.
• Analyze performance metrics and patient data to inform decision-making and
• Ensure compliance with regulatory standards, accreditation requirements, and organizational policies.
• Partner with the Behavioral Health Director to foster cross-departmental collaboration and operational efficiency.

Minimum Qualifications:

• Education: Master's Degree
• Experience: Minimum of five years' experience post-master's degree in counseling and therapy with children, adolescents, adults and families.
• Certification: BLS from the American Heart Association.
• Licensure: LCSW, LPC or licensed Clinical Psychologist

Preferred Qualifications:

• 2 years post-licensure experience
• 3 years supervisory/management experience.
• Ability to foster innovation and drive strategic initiatives that improve patient care, access, and system efficiency.
• Experience in business operations, including budgeting/productivity management, staffing, performance metrics, and workflow optimization.

About Us

We are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.