Customer Service Representative

Job Description

Job Description

Who Are We?

FDH Aero is a trusted global supply chain partner for aerospace and defense companies, providing end-to-end supply chain solutions for OEM and aftermarket customers.

With more than 55+ years of experience and operations in 14 countries, we bring expertise across Commercial, Defense, Space, Business Aviation and Cargo through our specialized business divisions, Electronics , Hardware , Commercial Aftermarket, and Defense Aftermarket .

For more information, please visit the FDH Aero website.   

Why Work Here?

Fast-paced & Impactful Work –  Every decision helps keep aircraft flying and missions moving

Driven Team & Culture –  Supportive, driven colleagues who support you every step of the way

High-Growth Opportunities –  We invest in your success with training and development

Competitive Benefits Package – Includes medical, dental, vision insurance, Flexible Spending Accounts (FSA) 401k matching, wellness activities and more

At FDH Aero, we understand that the strength of our brand comes from our people, and our culture empowers every team member to contribute and grow.  As a global team, our culture is rooted in five (5) core values that begin with the words “We are” and include: service-first, respectful, amplifiers, open-minded and accountable.  

We Are Looking For

The Customer Service Representative supports the Product Management team by managing day-to-day operational activities for assigned product portfolios or lines. This role focuses on administrative facilitation, data management, internal coordination, and execution of pricing, LTA and quoting, and supply chain processes under the guidance of senior team members. This position contributes to competitive pricing strategies, supplier collaboration, sales support, and overall supply chain efficiency by maintaining accurate product data, assisting with LTA and quote opportunities, and supporting product line objectives

What You’ll Do 

As an Customer Service Representative, you’ll be responsible for: 

• Own day-to-day product management process execution and operational support for assigned product portfolios, including data maintenance, pricing support, LTA and quote coordination, and issue resolution 
• Support management of product portfolios to maintain service levels, accurate information, and drive incremental business opportunities 
• Perform comprehensive product data management, including Ship & Debit and SPA maintenance and system entry, manufacturer quote entry in ePDS and supplier portals, customer quote master manipulation, and pricing import/export support 
• Provide historic sales, inventory, on-order, and other reporting support for product performance analysis 
• Maintain vendor part files, MOQ and leadtime data, and other master product information 
• Address product data inquiries, pricing requests, and support sales team with product information while managing general internal and supplier inquiries 
• Execute product management support activities and track progress to support product line goals, including assisting with product marketing and training materials 
• Collaborate with internal stakeholders (Sales, Supply Chain) and suppliers to resolve product-specific pricing, availability, and operational issues 
• Maintain system accuracy, monitor product health/metrics, and contribute to basic profitability and forecast reporting to support visibility into product performance 
• Resolve product inquiries, pricing discrepancies, complaints, and service requests across assigned portfolios in a timely manner, escalating complex or high-impact matters to senior team members

What You Bring

• High school diploma or equivalent
• Experience in product support, sales support, pricing coordination, or a related administrative/sales role preferred 
• Strong organizational skills with attention to detail and ability to manage multiple tasks in a fast-paced environment
• Excellent written and verbal communication skills for internal coordination and customer interactions
• Ability to work collaboratively in a team setting and follow established procedures and supervisory guidance
• Willingness to learn and adapt to product management strategies and best practices
• Flexibility to adapt to changing priorities in a fast-paced environment

Special Requirements:  

• U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.  
• ITAR Requirement 
• 120.15. Some positions will require current U.S. Citizenship due to contract requirements.  

This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants will be asked to provide specific documentation to verify U.S. person status under the ITAR and the EAR. A “U.S. person” according to their definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee, or asylee. See 22 CFR

Job Type: Full Time 

FDH Aero is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.