Program Coordinator

Program Coordinator

Salary Range $70,075.00 - $74,262.00 Salary Position Type Regular Full-Time Category Services

Job Description

Founded in 1974, Second Harvest of Silicon Valley is one of the largest food banks in the nation and a trusted nonprofit leader in ending local hunger. The organization distributes nutritious groceries through a network of nearly 400 partners at drive-thru and walk-up sites across Santa Clara and San Mateo counties. Due to the prohibitively expensive cost of living in Silicon Valley, the economic downturn caused by the COVID-19 pandemic, and the rise in inflation, Second Harvest is now serving an average of about 500,000 people every month. Second Harvest also connects people to federal nutrition programs and other food resources, and advocates for anti-hunger policies on the local, state and national levels. To learn more about how Second Harvest is responding to the incredible amount of need in Silicon Valley, visit shfb.org.

The main responsibilities of this role include supporting Second Harvest free grocery distribution programs across multiple regions, forming deep community relationships, and helping ensure effective, compliant, and client-centered food distributions. Program Coordinators support a portfolio of at least four regions by working closely with Regional Program Managers to deliver consistent, best-in-class client and volunteer experience. The Regional Program Manager for Program Coordinators will provide leadership and guidance to Program Coordinators, helping them prioritize responsibilities, manage their time effectively, and maximize their impact across the regions they support. Coordinators focus on free grocery program site support, community engagement, supply bins & special projects, and volunteer experience. This position dedicates 50-60% of the time to working actively in the community, supporting food distribution programs, engaging volunteers, and building community relationships, while the remaining time is spent on administrative responsibilities and internal coordination to ensure seamless distribution operations.

This job might be for you if: You are passionate about ending hunger and building community solutions to ending poverty and food insecurity. You are a curious learner who can listen deeply and synthesize various perspectives and communicate effectively with internal and external stakeholders about what you learn. You find fulfillment in cultivating and sustaining relationships, demonstrating cultural humility in your interactions with a diverse range of clients, volunteers, representatives from partner organizations, and colleagues. You enjoy identifying, planning, designing, and implementing programs, changes, and initiatives that enhance the community's well-being, finding satisfaction in meeting its evolving needs.

Responsibilities

Second Harvest Food Distribution Program Support:

• Support a portfolio of at least four regions, work in partnership with regional program managers with their Second Harvest free grocery programs.
• Provide backup support and lead on-site Free Grocery distributions.
• Ensure food safety and compliance requirements are met.
• Support recruitment, training, and retention of long-term volunteers and site leaders.
• Support client registration team with processing rosters as needed.

Community Engagement:

• Represent Second Harvest in community conversations and initiatives.
• Encourage inclusive and welcoming environments at sites and in all community interactions.
• Assist with community outreach initiatives and programs to increase participation and awareness.
• Attend and support regional gatherings.

Program Supply Bins Management & Special Projects:

• Participate in the Supplies Sirens project team; fulfill supply requests and coordinate delivery, restocking, and organization of supplies bins and supplies, including tables, freezer blankets, sandwich boards, and canopies.
• Participate in or lead special projects to implement program improvements aligned with organizational goals.
• Identify and apply best practices to strengthen service delivery and increase program efficiency.
• Collaborate cross-functionally to refine workflows, systems, and service strategies.

Volunteer and Client Experience:

• Uphold high standards of customer service with clients, partners, and volunteers.
• Collect and report client and volunteer feedback to continuously improve experiences.
• Ensure program participants and community members are treated with cultural humility and respect.
• Support training and retention of long-term volunteers and site leaders.
• Collaborate with Volunteer Engagement on the I2V (Impact 2 Volunteers) project team, including initiatives such as Site Leader Recruitment, Volunteer Experience Tracker, and Volunteer Appreciation Month.
• Train, coach, and support site leaders and volunteers to enhance effectiveness and client experience.
• Develop and share best practices for volunteer management and on-site operations across both counties.
• Additional duties as assigned.

Qualifications

Experience working with community programs, nonprofit partnerships, or social services initiatives. Strong organizational, analytical, and communication skills. Demonstrated ability to lead collaborative projects and represent an organization publicly. Comfort working with diverse populations and applying cultural humility in community work. Familiarity with program operations, volunteer coordination, and food safety standards. 1-3 years of relevant experience in nonprofit, public health, community organizing, or social services. Proficiency with databases (e.g., Salesforce), scheduling systems, and Microsoft Office. Ability to travel frequently within the regions and work in the field approximately 40-60% of the time in personal or company vehicle. Preferred fluency in another language, such as Spanish, Vietnamese, or Chinese, both.

Reports To Regional Program Manager Location Second Harvest of Silicon Valley, Cypress Center 4001 North First Street, San Jose, CA 95134 This is a hybrid position. Specifics of work location will depend on department need. An employee's regular remote work site should be within driving distance of one of Second Harvest's locations and must be within the state of California. Hours Full-Time. Exempt. 40 hours/week, with some evening and weekend work as necessary. Compensation $70,075 - $74,262 is the wage range for this position. The salary wage offer will be commensurate with skills and experience. Outstanding and generous health benefits program, 4-5 weeks of Flexible Time Off (vacation and sick), eleven paid holidays, and retirement plan. EOE Second Harvest is committed to being an equal opportunity employer which values diversity. All applicants are encouraged to apply. Applicants will be selected based on specific, role-related skills and qualifications.