Credit Management Professional

Credit Management Professional CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. Pay Range: $69,907.00

YOUR ROLE

The Order to Cash (O2C) Professional supports the end-to-end accounts receivable and customer account lifecycle, ensuring accurate order processing, payment handling, and customer account administration. This role works closely with internal finance teams, third-party collection agencies, and customers to support efficient cash application, account setup, reporting, and process improvement initiatives. The position also plays a key role in maintaining documentation, managing system access, and supporting integration initiatives.

WHAT ARE YOU GOING TO DO?

Third-Party Collections Management Validate account placement requests received from the GBS Credit & Collections team. Coordinate account placement with third-party collection agencies. Maintain agency relationships and ensure proper account tracking. Obtain and maintain paid account documentation. Monitor agency activity and reporting to ensure compliance with company procedures. Maintain a systematic and organized process for third-party collections. Customer Account Administration Manage W-9 documentation, new account forms, and ACH setup requests. Support the new customer account setup process through CMD/Onboarding for CEVA A&O entities. Maintain customer records and documentation in accordance with internal policies. Manage DocuSign permissions and related access requests. Coordinate distribution of physical checks and ensure proper coding to the correct business unit. Prepare and process overnight bank deposits. Monitor and resolve unprocessed payment batch failures and create system tickets as required. Manage customer correspondence received through lockbox and distribute internally as needed. Accounts Receivable Support Validate Errors & Omissions documentation and submit forms to the Record-to-Report (R2R) team. Maintain and update bankruptcy tracking reports and proof of claim documentation. Manage and monitor Cash on Delivery (COD) accounts, including cleanup, placement, and process improvements. Systems & Documentation Management Submit and track system access tickets as needed. Support audit requests and documentation gathering when required. Maintain and organize departmental SharePoint resources, including O2C folders and documentation. Perform periodic clean-up and maintenance of shared files and records. Process Improvement & Integration Identify opportunities to improve efficiency within O2C processes. Assist with cleanup and process standardization initiatives across AR and collections workflows. Support operational readiness and process alignment as part of the CEVA A&O integration planned for 2026. Contribute to evolving responsibilities as business integration and system improvements occur.

WHAT ARE WE LOOKING FOR?

Education High School Diploma Experience Minimum 5 years of experience in a professional office environment. 3–5 years of experience in Accounts Receivable, Accounts Payable, or Order to Cash operations. Skills Strong analytical and problem-solving skills. Advanced Microsoft Excel skills. Strong attention to detail and organizational ability. Ability to manage multiple tasks in a structured and process-driven environment. Experience working with cross-functional teams and external partners. Project-oriented mindset with a focus on process improvement. Results-driven and task-focused. Strong organizational and documentation skills. Effective communication and collaboration. Ability to work independently and manage priorities.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance. Outstanding benefits for employee and family including: Multiple health plans (company contribution to health savings account), prescription, dental and vision coverage. Company paid life insurance, accident insurance, short- and long-term disability coverage, and employee assistance plan. Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identity theft & legal plan. 401(k) with company match. Flexible Paid Time Off programs including company paid holidays. Tuition reimbursement program. Equal Employment Opportunity Statement CEVA Logistics is proud to be an equal opportunity workplace and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. #J-18808-Ljbffr American President Lines