Collections Specialist

Greenberg Traurig (GT), a global law firm with locations across the world in 16 countries, offers a competitive compensation and benefits package, and an innovative collaborative environment. We are seeking a highly skilled professional who thrives in a fast‑paced, deadline‑driven environment. The ideal candidate possesses strong problem‑solving and decision‑making abilities, excellent communication skills, and a client‑focused mindset. With an initiative‑taking approach, you will play a critical role in driving success, anticipating needs, and providing strategic solutions. If you demonstrate adaptability and innovation, we invite you to join our team. This role will be based in our Dallas office on a hybrid basis, reporting to the Collections Manager. Overtime flexibility is required. Position Summary The Collections Specialist is responsible for accurate and efficient preparation of invoices for various billing attorneys, interacting with attorneys, clients, and staff to drive the collection process. Responsibilities include assisting with collections, A/R analysis, e‑bill invoice rejections and resubmissions, credit/retainer refunds, and client calls as needed. Key Responsibilities Responsible for daily functions of collection efforts, including inventory review, regular consultation with the Billing Attorneys to review issues related to A/R and determine best strategy for collection Meet with Billing Attorneys on a monthly basis to review aged investment balances and provide status of investment amounts to local and firm management Prepares collection and A/R related reports for discussion with the Billing Attorneys Account reconciliation with special emphasis on high‑risk accounts Evaluates and recommends on best practices for collection efforts Contacts clients regarding payments and assess the collectability of the outstanding amounts due Reviews and analyzes short payments and resolve in a timely manner Proactively and efficiently communicates A/R information to office and firm management Qualifications Skills & Competencies Highly effective communication, analytical and negotiation skills Extensive knowledge of collections Excellent communication skills to liaise effectively with attorneys, clients, and administrative staff Strong project management and organization skills required Maintain strict confidentiality Ability to work independently, in an organized fashion and manage multiple projects Must have the ability to work under pressure to meet strict deadlines Education & Prior Experience Minimum three (3) years of collections experience, preferably in the professional services industry (legal, accounting, insurance, health care) Bachelor’s degree or equivalent experience in Accounting or Finance preferred Technology Aderant software and Ebilling Hub experience preferred, but not required Proficiency in Excel is required GT is an EEO employer with an inclusive workplace committed to merit‑based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non‑discrimination on any protected basis. #J-18808-Ljbffr