Maintenance Manager

Maintenance Manager Step into the future of hospitality at The Atlas Hotel. The Atlas, Boston's first‑of‑its‑kind hotel, is where local connection meets global inspiration, and hospitality intersects with thought leadership. Join us at the ground floor of this brand‑new hotel opening and help craft unforgettable moments at the intersection of research, hospitality, and inspiration – where every day is a first. The Maintenance Manager is a hands‑on leadership role responsible for supporting the Director of Engineering in the daily operation of the Engineering Department. This role combines technical expertise, team leadership, and operational oversight, including direct responsibility for loading dock operations. The ideal candidate will ensure all building systems, back‑of‑house logistics, and guest‑facing facilities operate safely, efficiently, and seamlessly in alignment with luxury hospitality standards. Responsibilities Maintain a warm and friendly demeanor at all times. Communicate effectively with all departments to support hotel operations and guest satisfaction. Foster a culture of accountability, teamwork, and service excellence. Actively participate in energy conservation programs per Highgate Hotel's standards. Assist the Director of Engineering in overseeing all engineering operations, including preventive maintenance, repairs, and system performance. Perform hands‑on maintenance and repairs across HVAC, plumbing, electrical, and general building systems. Monitor building systems to ensure optimal efficiency, safety and guest comfort. Respond to and resolve maintenance requests in a timely and professional manner. Maintain accurate logs of work orders, system checks, and equipment performance. Assist with special projects and renovations as necessary. Ensure compliance with local, state and federal laws, emergency and life safety equipment regulations, and corporate Risk Management standards. Supervise and support engineering team members, providing training, coaching, and performance feedback. Address guest concerns related to engineering issues promptly and professionally. Maintain a safe work environment and enforce proper safety procedures. Respond to emergency situations and implement contingency plans. Monitor departmental performance and identify efficiency improvement opportunities. Maintain inventory of tools, equipment and supplies. Ensure proper opening and closing procedures for engineering operations. Participate in Manager on Duty (M.O.D.) coverage as required. Oversee daily operations of the loading dock, ensuring smooth flow of goods and deliveries. Coordinate with vendors, purchasing and department heads for scheduling deliveries and pickups. Ensure proper handling, storage and distribution of all incoming and outgoing materials. Enforce safety, cleanliness and organizational standards within the loading dock area. Monitor dock security and ensure compliance with hotel policies and procedures. Maintain inventory control and assist with receiving processes as needed. Qualifications High School diploma or equivalent and/or experience in a hotel or related field preferred. At least 23 years of engineering or maintenance experience, preferably in hospitality or commercial facilities. Trade school and/or College coursework in a related field preferred. Prior supervisory or leadership experience preferred. Strong knowledge of HVAC, electrical, plumbing and general maintenance systems. Experience with loading dock operations, logistics or receiving preferred. Ability to stand, walk and perform physical tasks throughout the shift. Flexible and long hours sometimes required including nights, weekends and holidays. Heavy work – exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds constantly to lift, carry, push, pull or otherwise move objects. Strong communication skills, both verbal and written, with all levels of employees and guests. Effective listening, understanding and clarifying concerns raised by employees and guests. Ability to multitask and prioritize departmental functions to meet deadlines. Attend all hotel‑required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards. Maintain high standards of personal appearance and grooming. Compliance with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts toward productivity, identify problem areas and assist in implementing solutions. Effectively handle problems, including anticipating, preventing, identifying and solving issues as necessary. Analytical ability to understand and evaluate complex information, data from various sources to meet objectives. Maintain confidentiality of information. Show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. #J-18808-Ljbffr