Shift Lead Position

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The primary purpose and function of the Shift Lead is to perform the duties of a CSC and/or veterinaryassistant/technician, as well as provide continuity and operational support across all shifts, ensuring that thehospital always has leadership onsite to support associates and clients. The Shift Lead will help coordinateand guide the paraprofessional staff and support hospital leadership in maximizing the productivity andprofitability of the hospital. This position will work with the Practice Manager and/or Chief of Staff (COS) tohelp ensure effective communication with clients, associates, Field Leadership, Central Team Support, andPetSmart.ESSENTIAL RESPONSIBILITIES AND TASKSThe ratio of time spent on leadership duties and paraprofessional responsibilities will vary depending on thehospital situation; the Shift Lead must use good judgment in prioritizing their duties on any given day,ensuring hospital productivity. On average, the ratio is expected to be about 20% leadership duties (primarilywhen the Practice Manager and/or Chief of Staff are not present) and 80% paraprofessional duties.Paraprofessional Responsibilities (approximately 80% of time): Live and exemplify the Five Principles of Mars, Inc. within self and team. Perform the duties of a CSC and/or veterinary assistant/technician, which may include the following: Actively recruit new clients by promoting hospital services. Manage routing the flow of clients andpets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospitalto support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times. This includes encouraging hospitalvisits, welcoming clients and pets, ensuring that they are comfortable in the hospital, educating themabout their pet's health, performing or preparing procedures that do not require veterinarian orveterinary technician assistance, completing preparatory work for other procedures, and monitoringhospitalized or surgical pets as allowed in the state practice acts. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospitalservices. Assist incoming clients by completing the required documentation, entering all pet information andhistory in the computer, utilizing proper collars and tags for identification, and ensuring promptservice. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensingprescription items per the veterinarian's instructions, selling retail products and scheduling futureappointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closingprocedures. Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the bestquality pet care and to maximize the veterinarian's and veterinary technician’s productivity, andcommunicate with the other associates to maintain the flow of patients. Obtain relevant information and history from clients and maintain proper and complete medicalcharts. Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, followingstandard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms andlabs.Position DescriptionShift Lead - Job Description.docx 2 of 4 Last Revised: 8/19/2013 JP Assist with surgery as applicable. Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelinesfor veterinary assistant skills and duties. Conduct administrative functions as necessary.Leadership Responsibilities (approximately 20% of time): Assist Practice Manager in developing an efficient, productive hospital team that provides the highestquality care and service to the most pets and clients, following all Banfield protocols and practices, as wellas all local, state and federal laws, focusing the team to achieve practice priorities while building ourculture and brand. Support Practice Manager in hospital labor management which may include adjusting paraprofessionalteam’s schedules on a shift by shift basis. May assist Practice Manager in the selection, training, and day-to-day supervision of the paraprofessionalteam to ensure quality medical care, exceptional client service, associate engagement and maximumproductivity. Provide professional, efficient and exceptional client service (lead by example), ensuring all associates dothe same, to include client education about Optimum Wellness Plans, preventive care, pet health needs,hospital services, marketing campaigns, and other related information; effectively resolve client issues. Assist Practice Manager in creating an environment where a team can deliver quality, efficient andeffective veterinary care to pets. Foster an environment that engages associates, where associates do their best and feel good about being amember of the team. Provide effective communication between associates, clients, hospital leadership and Central TeamSupport. Ensure all hospital associates adhere to Banfield dress and grooming guidelines. Ensure all hospitalized pets are prepped and all equipment is ready for surgery. Ensure cases are assigned to VA’s and that they are clear on their work responsibilities for the day. Prepare whole team on cases scheduled for the day, assist with any transfers of cases from day before orexternal referrals to provide continuity of care, triage the treatment board. Assist Practice Manager in identifying potential “bottlenecks” and formulating solutions to removebarriers in medical operations that would impede the doctors in providing world class preventive careand client service. Confer with field leadership and assist with client resolution decisions, invoice adjustments and clientexperience exceptions. Train and mentor new paraprofessional associates. Quality check medical records, go home medications, regulatory documentations, hospital cleanliness, andtimeliness of doctors seeing exam room patients. Address broken equipment issues and assist in inventory management. Other job duties as assigned.THE FIVE PRINCIPLES Quality – The consumer is our boss, quality is our work and value for money is our goal. Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we supportthe responsibility of others. Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency – We use resources to the full, waste nothing and do only what we can do best. Freedom – We need freedom to shape our future; we need profit to remain free. The pay range for this role is $20.06 - $25.64 Hourly The pay range listed reflects a general hiring range for the area , with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws. Here at Banfield, w e prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out s ome of o ur “ M eow-velous” benefits: Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered . Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.* Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession. Paid Time Off and Holidays: Take a break , recharge your wellbeing , and celebrate days of personal significance with paid time off and holidays. * Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.* Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind. Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you’ll have financial protection . Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs. Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds. Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition. Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.* Back-Up Child and Elder Care & Family Support Resources : When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.* Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options. Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving. Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.* Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.* Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.* Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.* Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.* Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable. * Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*). #J-18808-Ljbffr Banfield Pet Hospital