Customer Support Specialist

Customer Support Specialist – Schaumburg, IL

$55,000 - $70,000/Annually + Free Benefits (Health, Dental, Vision) + PTO + Hybrid Schedule + 401K Match

We are a leading manufacturer of industrial safety equipment, providing essential solutions for manufacturing, warehousing, and construction environments across North America. With more than 40 years of industry experience, we have built a strong reputation for dependable products, responsive customer service, and long-standing customer relationships.

We are currently seeking a Customer Support Specialist to join our team. This position will play a key role in supporting customers throughout the order process while ensuring accurate order management, timely communication, and a high level of customer satisfaction.

The ideal candidate will have prior experience within a manufacturing or distribution environment and enjoy working in a fast-paced setting that combines customer interaction, order coordination, and administrative support.

RESPONSIBILITIES

Customer Service & Account Support

• Respond to customer inquiries regarding orders, pricing, product availability, shipping updates, and general account questions
• Serve as a primary point of contact for customers via phone and email while providing professional and timely support
• Build and maintain positive customer relationships through consistent communication and follow-up
• Assist customers with returns, order changes, and issue resolution as needed

Order Entry & Order Management

• Process customer orders accurately from entry through shipment and invoicing
• Review purchase orders, pricing, lead times, and shipping information to ensure accuracy
• Monitor order status and proactively communicate updates or delays to customers
• Coordinate with internal departments to ensure timely fulfillment of customer orders

Administrative & Operational Support

• Maintain accurate customer records, order documentation, and internal reports
• Support inventory visibility by communicating with warehouse and production teams regarding product availability
• Assist with data entry, reporting, and additional administrative tasks as needed
• Work cross-functionally with customer service, operations, production, and shipping teams to support smooth daily operations

QUALIFICATIONS

• Minimum of 1-2 years of customer service and order entry experience within a manufacturing, industrial, or distribution environment
• Strong communication and interpersonal skills with a customer-focused mindset
• Experience processing orders, handling customer inquiries, and coordinating with internal teams
• Proficiency with Microsoft Office and ERP/order management systems preferred
• Strong organizational skills and ability to work both independently and collaboratively

*Corporate Resources has been hired by our client to recruit for this open position and any/all other positions as requested and posted.