Technical Sales Manager

Technical Sales Manager I

Hikvision USA, Inc.

Hikvision is the world's leading supplier of video surveillance solutions. From its inception in 2001, Hikvision has played an active role in the ever-evolving video surveillance market, devoting eight percent of its annual revenue into research and development for continued product innovation. Featuring the industry's strongest R&D workforce, Hikvision designs, develops, and manufactures innovative standard- and high-definition cameras, including a variety of Smart IP recorders and cameras with infrared, wide dynamic range, facial detection, object counting, and intrusion detection capabilities.

About the Job

The Technical Sales Manager role is a hybrid position that blends the relationship-building and business development strengths of a Sales Representative with the deep technical acumen of a Sales Engineer. This individual is responsible for driving revenue growth, supporting channel partners, and delivering customized security solutions that meet complex client needs. Success in this role requires a strong foundation in CCTV, access control, intrusion detection, and integrated security technologies, paired with the ability to communicate value effectively to both technical and non-technical stakeholders.

The ideal candidate will be highly motivated, technically proficient, and capable of managing key accounts while providing hands-on support throughout the sales and implementation process. This is a home-based remote position that requires frequent travel by car.

Key Responsibilities

Sales & Business Development

• Identify and pursue new business opportunities across commercial, industrial, and public sector markets.
• Manage the full sales cycle, including lead generation, qualification, solution development, proposal delivery, negotiation, and contract closure.
• Consistently achieve or exceed assigned quarterly and annual sales targets.

Technical Consultation

• Conduct on-site evaluations to assess customer requirements for security systems, including CCTV, access control, video management systems (VMS), intrusion detection, and integrated solutions.
• Design and present customized security solutions that align with client needs and industry best practices.
• Prepare technical documentation, system schematics, and cost estimates in coordination with the engineering and pre-sales support teams.

Client Relationship Management

• Serve as the primary liaison for clients throughout pre-sale engagement, implementation, and post-sale support phases.
• Deliver technical product demonstrations and solution presentations to technical and executive-level stakeholders.
• Provide responsive support and consultation to ensure long-term client satisfaction and retention.

Collaboration & Communication

• Partner cross-functionally with internal teams, including project management, engineering, logistics, and procurement, to ensure accurate and timely project execution and client fulfillment.
• Facilitate regular communication between sales, technical, and operations teams to align priorities, share client feedback, and ensure a seamless customer experience.

Training & Industry Knowledge

• Stay informed on evolving security technologies, regulatory standards, and competitive landscape to maintain technical credibility.
• Lead field-based training sessions for dealer and distributor partners, enabling them to confidently position, install, and support the company's solutions.

What You'll Need (Required)

Technical background equivalent to a Bachelor's Degree in Engineering.

• 3-5 years of relevant experience in engineering and technical support.
• Must be prepared for travel 50%-75% of the time.
• Strong Interpersonal and Communication Skills (Verbal and Written)
• H.S. Diploma or Equivalent.
• Valid Driver's License with Acceptable Driving Record.

What Else We Look For (Preferred)

Bachelor's degree in Engineering or related field from accredited four-year college or university.

• 3-5 Years of experience and familiarity in surveillance, IP camera, DVRs, electronics equipment, and instrument-related industry.
• Self-motivated with a proven track record in CCTV, computer networks, and knowledge of technology.
• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
• Must possess strong presentation skills and be able to communicate professionally in written responses to emails, RFPs, and when submitting reports.
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive technical approaches.
• Strong knowledge of core technologies and solutions concepts.
• Demonstrated success and leadership in project management
• Demonstrated effective leadership competencies.
• Ability to collaborate with cross-functional teams to attain business objectives.
• Advanced level PC skills to include MS Office and MS Project.

Work Location

Hybrid (On-site/On the road)

Compensation and Benefits

The On-Target Earnings (Base + Commission) range for this position is $105,000.00 - $175,000.00 (highly experienced).

The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience).

Additional benefits include:

• Health Insurance
• Dental Insurance
• Life Insurance
• Employee Assistance Program
• Paid Time Off
• 401(k) Retirement Plan with Company Matching

EEO/Affirmative Action Employer

Hikvision is an Equal Opportunity and Affirmative Action Employer. Hikvision is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law.

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov).

Drug-Free Workplace

In accordance with Hikvision's policies and applicable state laws, Hikvision provides for a drug-free workplace. Therefore, all applicants seeking employment with Hikvision will be subject to drug testing as a condition of employment.