E-Commerce Customer Support Representative
$19.5 per hourEPITEC
Job Title E-Commerce Customer Support Representative Location Johnston, Iowa Job Type Full-time, On-GoingContract, W2 Schedule Monday – Friday, Onsite Pay Range $19.50 per hour, Overtime pay and a half Job Description
PRIMARY RESPONSIBILITIES & DUTIES:
Take inbound calls and occasional emails from John Deere's Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase on Shop.Deere.com. Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings. Document every interaction effectively in our internal case management system. Approximately 15-20 calls/day. Special Considerations Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks. Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Deere full-time employee. Ideal Candidates Should Have Knowledge of agriculture, turf (mowers) and utility vehicles. Prior work experience in Agriculture or Technology dealer channels. Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline. Call Center experience. 6+ months experience with customer service / support experience. Efficient researching / troubleshooting skills. Excellent written and verbal communication skills. Speak with confidence. Proficiency with Microsoft Office products. Willingness to work occasional overtime and holidays. Solid work history and proven dependability. Reliable at home internet and a distraction free workplace. No Work Authorization Sponsorship Available #J-18808-Ljbffr EPITECVacancy posted 3 days ago
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