Dental Receptionist

Job Description

Job Description

Job Overview Core Objective:

To provide an exceptional patient experience while keeping the clinic's daily schedule running smoothly and profitably. Reports To:

Lead Dentist Core Responsibilities: 1. Patient Experience & Check-In Greeting patients warmly as they arrive and ensuring a welcoming environment. Assisting new patients with digital or paper intake forms, medical histories, and privacy notices. Answering multi-line phone calls to book appointments, answer basic dental questions, or route calls to clinical staff. 2. Scheduling & Calendar Management Optimizing the practice management software (e.g., Dentrix, Eaglesoft, Open Dental) to maximize the dentists' and hygienists' time. Managing cancellations and actively pulling from a standby list to fill last-minute openings. Sending out automated or manual appointment reminders (texts, emails, calls). 3. Insurance & Financial Administration Verifying patients' dental insurance benefits before their appointments. Submitting pre-authorizations and insurance claims to providers. Calculating and collecting patient co-pays, deductibles, or outstanding balances at the time of check-out. Setting up patient payment plans or processing third-party financing (like CareCredit). 4. Office Logistics Maintaining a clean, organized, and inviting front desk and reception area. Managing patient records securely in full compliance with healthcare privacy laws (HIPAA). Sorting mail, handling office emails, and tracking inventory for front-office supplies. Job Requirements & Skills Education High school diploma or equivalent (GED). An Associate’s degree or administrative certificate is a plus. Experience 1–2 years of medical or dental front office experience is preferred, though retail/hospitality customer service backgrounds often translate well. Software Skills Familiarity with dental software (Softdent (a plus)and basic Microsoft Office/Google Workspace tools. Key Soft Skills High emotional intelligence, active listening, strong multi-tasking abilities, and a calm demeanor under pressure.