Innovation & Process Improvement Analyst

Position: Innovation & Process Improvement Analyst

Pay Rate: $57,287.20 - $62,000

Status: Exempt

Last Revised: 06.2026

Supervision: None

Duties

• Support organizational initiatives related to innovation, process improvement, automation, and artificial intelligence.
• Assist in identifying opportunities to improve efficiency through workflow redesign and technology solutions.
• Conduct process mapping, workflow analysis, and documentation of current and future-state processes.
• Research emerging technologies, AI tools, and automation opportunities relevant to nonprofit operations.
• Assist in implementing workflow automation solutions and operational improvements.
• Support optimization of organizational systems including Microsoft 365, SharePoint, Teams, Planner, Forms, Power Automate, SureImpact, and other agency platforms.
• Develop and maintain process documentation, user guides, and standard operating procedures.
• Create dashboards, reports, and data visualizations that support operational decision-making.
• Track and report operational improvement projects, efficiency gains, and implementation outcomes.
• Assist with staff training and adoption of new technologies, systems, and processes.
• Support testing and implementation of new tools and technology solutions.
• Gather feedback from departments and identify opportunities for process improvements.
• Assist the Strategic Operations Manager with organizational projects and operational initiatives.
• Participate in workgroups, committees, and agency-wide initiatives.
• Perform other duties as assigned.

• Minimum Qualifications Needed : Skills and Knowledge:
• Exceptional attention to detail and strong organizational skills, with the ability to manage complex workflows and timelines.
• Excellent customer service and communication skills, with the ability to interact professionally with donors, volunteers, executives, and staff.
• Strong project management skills, including the ability to prioritize, manage multiple initiatives at once, and meet tight deadlines.
• High level of computer competency, including Microsoft Office/Google Workspace proficiency, with advanced comfort in Excel (sorting, filters, pivot tables preferred).
• CRM/database proficiency, including confidence entering, maintaining, and auditing data for accuracy and consistency.
• Reporting and data analysis skills, including pulling reports, interpreting trends (retention, lapsed donors, campaign performance), and translating insights into action.
• Collaborative, solutions-oriented approach, with the ability to coordinate across departments and improve systems and processes.

Knowledge of

• Microsoft 365 applications including Teams, SharePoint, Planner, Forms, and Excel.
• Basic principles of process improvement and workflow analysis.
• Data collection, reporting, and dashboard development.
• Artificial intelligence applications in workplace settings.
• Business systems and technology solutions.
• Project management fundamentals.

Ability to

• Support organizational initiatives related to innovation, process improvement, automation, and artificial intelligence.
• Assist in identifying opportunities to improve efficiency through workflow redesign and technology solutions.
• Conduct process mapping, workflow analysis, and documentation of current and future-state processes.
• Research emerging technologies, AI tools, and automation opportunities relevant to nonprofit operations.
• Assist in implementing workflow automation solutions and operational improvements.
• Support optimization of organizational systems including Microsoft 365, SharePoint, Teams, Planner, Forms, Power Automate, and other agency platforms.
• Develop and maintain process documentation, user guides, and standard operating procedures.
• Create dashboards, reports, and data visualizations that support operational decision-making.
• Track and report operational improvement projects, efficiency gains, and implementation outcomes.
• Assist with staff training and adoption of new technologies, systems, and processes.
• Support testing and implementation of new tools and technology solutions.
• Gather feedback from departments and identify opportunities for process improvements.
• Assist the Strategic Operations Manager with organizational projects and operational initiatives.
• Participate in workgroups, committees, and agency-wide initiatives.
• Perform other duties as assigned.

Special Requirements

• Bachelor's degree in business administration, Information Technology, Data Analytics, Organizational Leadership, Public Administration, or related field.
• One to three years of experience in operations, business systems, technology, process improvement, data analysis, project coordination, or related field.
• Experience with Microsoft Office and Microsoft 365 required.
• Experience with Power BI, Power Automate, SharePoint, AI tools, or reporting platforms preferred.
• Strong analytical, organizational, and communication skills.
• Must have a reliable vehicle to get to and from work, events, and errands.
• Must possess a valid Nevada Driver's license, proof of insurance for utilizing a personal vehicle for company business, and a clean driving record.
• Must be capable of fulfilling all the physical aspects of the job including but not limited to: being able to lift and carry 25 lbs.; able to walk up and down stairs, repetitive keystroking (initiating and responding to e-mails; typing copy, etc.)
• Ability to work evenings and weekends. Some travel required; office visits and/or training.

Benefits

Eligible to receive Cabinet benefits for full-time staff.

The Children's Cabinet is an equal opportunity employer and encourages persons to apply regardless of their race, sex, sexual orientation, veteran status, color, religion, national origin, age, handicap, familial status, political affiliation or beliefs.

It is the policy of the Children's Cabinet, Inc. that all employees are employed at will of both the employee and the Children's Cabinet.

Program Coordinator expectations: Collaboration/Advocacy/Respect/Inclusion/Strengths

1. Planning and Coordination : Program Coordinators are responsible for planning, organizing, and coordinating day to day program operations. This includes developing timelines, setting goals, and ensuring that all activities are executed efficiently.

2. Communication : Effective communication is essential for a Program Coordinator. They need to communicate with team members and participants to ensure everyone is informed about program activities, expectations, and updates.

3. Team Management : Program Coordinators oversee a team of staff and/or volunteers involved in implementing the program. This may involve assigning tasks, providing guidance and support, and ensuring that everyone is working towards the program's objectives.

4. Leadership: Program Coordinators are expected to guide their individual team members to understand their program outcomes, agency policies and procedures, and agency culture.

5. Budget Knowledge : Depending on the program, Program Coordinators may be responsible for providing input on programmatic needs and knowing their budgets and allocating resources appropriately. This could involve monitoring expenses and ensuring that the program operates within its financial constraints in conjunction with their Program Manager.

6. Quality Assurance : Must be able to use program data to identify if programs are meeting objectives and goals as well as review data to identify missing or inconsistent data.

7. Evaluation and Reporting : Program Coordinators assess the effectiveness of the program by collecting and analyzing data, feedback, and other relevant information. They will use this data to improve program implementation. They are responsible for preparing reports for their Program Managers so they may analyze to support continuous improvements.

8. Problem-Solving : Program Coordinators must be able to identify issues or challenges that arise during program implementation and develop solutions to address them promptly and address with their Program Managers. This requires critical thinking, creativity, and the ability to adapt to changing circumstances.

9. Compliance and Documentation : Program Coordinators need to ensure compliance with relevant laws, regulations, and organizational policies. They are also responsible for maintaining accurate documentation and records related to the program's activities and supervisory related documentation.

10. Relationship Building : Building and maintaining positive relationships with team members is crucial for the success of the program. Program Coordinators need to solicit feedback, conduct evaluations, and implement changes based on lessons learned to achieve program goals.

11. Partnerships : Building and maintaining positive relationships with partners and participants is crucial for the success of the program. Program Coordinators need to collaborate with external organizations and community members, and engage in outreach to achieve program goals.

12. Adherence to Mission and Values : Program Coordinators are responsible for ensuring that the program aligns with the organization's mission, values, and strategic objectives. They should work towards fulfilling the organization's overarching goals, in conjunction with their Program Manager, while also meeting the specific needs of the program participants.

Overall, being a Program Coordinator requires a diverse skill set, including strong organizational, communication, leadership, and problem-solving skills, as well as a commitment to the mission and goals of the program and organization.

Work Location: In person