Supervisor Enterprise Scheduling and Referrals

Broward Health Corporate ISC

Shift: Shift 1

FTE: 1.000000

Summary: 

The Scheduling Supervisor oversees the daily operations of the Centralized Scheduling and Access Referrals Center ensuring patients receive timely accurate and customer-focused scheduling services. This role supervises scheduling staff monitors key performance indicators (KPIs) and collaborates with clinical operational and IT leaders to improve efficiency reduce scheduling errors and enhance patient experience.

Education:  High School Diploma or GED required

 Associate’s or Bachelor’s degree in Healthcare Administration Business or related field preferred; an equivalent combination of education and relevant experience may be considered in lieu of a degree.

Experience: Minimum 5 years of experience in healthcare scheduling patient access or call center operations. Previous supervisory or lead experience in a high-volume environment.

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*Bonus Exclusions may apply in accordance with policy HR-004-026

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