Sales & Customer Engagement Representative

Sales & Customer Engagement Representative

Job Summary

We are seeking a highly ambitious sales professional who thrives in a fast-paced, relationship-driven environment. This full-time, in-person role is well suited for someone who is motivated by results, enjoys building customer relationships, and is interested in growing a career in the insurance industry.

As a Sales & Customer Engagement Representative, you will engage with customers, educate them on insurance solutions, and help protect what matters most. Candidates who are coachable, goal-oriented, and energized by sales performance will find this role rewarding.

Schedule: Monday–Friday, in office

Compensation: $50,000–$65,000 base salary + commissions

Remote work: Not available

Key Responsibilities

• Build and maintain strong customer relationships in person and by phone
• Conduct confident, engaging sales conversations that lead to appropriate insurance solutions
• Complete State Farm product training modules within required timelines
• Follow up on quotes and customer inquiries within one business day
• Track and achieve daily, weekly, and monthly sales goals
• Assist customers with payments, policy updates, and general service needs
• Represent the agency at community events and support local brand growth
• Participate in ongoing sales and insurance training
• Obtain and maintain required Illinois producer licenses (fire, casualty, life, and health); licensing support provided

Qualifications

• One or more years of proven sales experience (required)
• Insurance licenses (fire, casualty, life, and health) strongly preferred
• Bachelor degree preferred (required)
• Strong verbal and written communication skills
• Bilingual in Spanish and English is a plus
• Comfortable using phone systems, email, and computer-based tools
• Willingness to obtain required insurance licenses if not currently licensed
• Willingness and ability to travel locally to customer locations as needed, including employee meetings and sales related events; valid driver’s license and reliable transportation required

What We Offer

• Competitive base salary with performance-based commissions
• Certification bonus upon successful licensing
• Paid holidays and paid time off
• Health insurance
• On-the-job training
• Professional development assistance
• Supportive small-team environment with a fast-paced sales culture