Customer Service / Order Processor / Account developer

Job Description

Job Description

Join Allstate - Knight Insurance in Chicago, Illinois, where your expertise in customer service and account development is highly valued. We are seeking a positive and inviting Customer Service / Order Processor / Account Developer to enhance our team's efficiency and customer satisfaction. At Allstate - Knight Insurance, we pride ourselves on delivering exceptional service and creating an inviting atmosphere for our clients and team members. You will play a crucial role in fostering relationships with our clients, processing orders, and contributing to the development of comprehensive insurance solutions. This is an exciting opportunity to work in a dynamic, client-focused environment. Your ability to communicate effectively and deliver excellent customer service will be essential to our success. If you're ready to make a difference and be part of a team that supports your professional growth, we invite you to join us and help us continue our legacy of exceptional service.

Please not that applications received without an assessment will not be forwarded

Annual Base Salary + Commission

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Career Growth Opportunities

Hands on Training

Client Interaction: Engage with clients to understand their insurance needs and provide tailored solutions.

Order Processing: Efficiently handle and process customer orders and ensure timely fulfillment.

Account Development: Identify and develop opportunities for cross-selling and upselling insurance products to enhance client accounts.

Customer Support: Address client inquiries and concerns in a timely and professional manner to ensure satisfaction.

Documentation: Maintain accurate and detailed records of customer interactions, transactions, and developments.

Relationship Building: Cultivate strong, long-lasting relationships with clients to bolster loyalty and retention.

Experience: A minimum of 2 years in customer service or a related sector is advisable.

Qualifications: High school diploma or equivalent; additional qualifications in administrative work or insurance consulting can be beneficial.

Communication Skills: Strong verbal and written communication skills, able to convey ideas clearly and positively.

Problem-Solving: Excellent problem-solving abilities and a knack for multitasking efficiently under pressure.

Team-Oriented: Personable and enthusiastic team player committed to contributing to a cohesive and dynamic office environment.

Organizational Skills: Superb organizational skills with a focus on accuracy and attention to detail.

Bi-lingual is a plus- polish / spanish