Sales Coordinator

Sales Coordinator

What will you do:

• Process sales orders for assigned customer groups and serve as the primary internal support resource for customers, regional sales managers, sales representatives, and related departments.

• Coordinate the complete sales order process from quotation through shipment, invoicing, and project completion while ensuring exceptional customer service.

• Prepare and process quotations based on customer inquiries and business requests.

• Coordinate delivery schedules, review contracts, respond to inquiries, and communicate effectively with customers, sales teams, and internal stakeholders.

• Maintain knowledge of product availability, product updates, and changes to product offerings.

• Process purchase orders, sales orders, order confirmations, receiving documents, and other related sales documentation.

• Coordinate technical specifications and manage custom product specification processes, including service requests and item transfers.

• Prepare and process transportation and shipping documents, including commercial invoices, shipping instructions, packing lists, air waybills, transportation bookings, and delivery information.

• Support order closing processes, including invoice preparation, payment tracking, return merchandise authorization (RMA) processing, and order status management.

• Monitor order progress and provide timely updates to customers and internal teams.

• Provide reception and customer support assistance as needed.

• Develop and maintain system knowledge through internal and external training programs.

• Perform other duties and projects as assigned by management.

Required Qualifications & Skills:

• Minimum of two years of experience in sales support, customer service, account management, or a related field.

• Excellent verbal and written communication skills.

• Demonstrated ability to manage multiple tasks and priorities in a fast-paced environment.

• Ability to maintain confidentiality when handling customer and business information.

• Proficiency in Microsoft Office applications, including advanced Excel skills.

• Experience with enterprise resource planning (ERP) and customer relationship management (CRM) systems preferred.

• Experience in a manufacturing, industrial equipment, or machine sales environment preferred.

• Ability to work overtime with short notice based on business requirements.

• High school diploma or equivalent required.