Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Workforce Management Analyst

Virtual Vocations Inc

Analyzing workforce capacity and demand trends, the full-time remote Workforce Management Analyst will build dashboards, support forecasting, and translate data into actionable insights while collaborating with various teams. Key responsibilities Analyze workforce capacity, utilization, and demand trends to support data-driven planning Build and maintain dashboards and reports to provide visibility into workforce health and performance Partner with HR, Operations, and Finance to translate workforce data into actionable insights Required qualifications 3+ years of experience in analytics, business intelligence, or workforce analytics Proficiency in Excel and SQL; experience with Python or R is a plus Experience using data visualization tools like Tableau or Power BI Bachelor's degree in a quantitative field or equivalent experience Ability to communicate complex information clearly to both technical and non-technical stakeholders

Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Workforce Management Analyst in United States vacancy
  •  ...medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death...  ...00 patients worldwide. The WFM Operations Real-Time Analyst (RTA) is a core member of the Workforce Management (WFM) team, which ensures the right number... 
    Suggested
    Worldwide
    Shift work

    heartflowinc

    Austin, TX
    3 days ago
  •  ...Workforce Management AnalystLumen Solutions Group Inc. is a technology consulting Services company based in Florida. We provide a wide array...  ...Contract-To-HireJob Summary: We are seeking a Workforce Management Analyst to monitor call center volumes, traffic patterns, forecasts,... 
    Suggested
    Contract work
    Remote work

    Lumen Solutions Group Inc.

    Washington DC
    3 days ago
  •  ...Workforce Management AnalystMonitor and analyze call volume, call patterns, and traffic flow for the Customer Service center to ensure service level objectives are met. Work closely with supervisors and managers to analyze daily traffic and forecasts to adjust schedules... 
    Suggested

    Ampcus

    Baltimore, MD
    4 days ago
  • $59.01k - $86.51k

     ...continuous improvement efforts within the Paid Leave Contact Center to support efficient, data‑informed operations. The Workforce Management Analyst plays a pivotal role in forecasting demand, developing scheduling strategies, analyzing operational performance, and identifying... 
    Suggested
    Full time
    Temporary work
    Remote work
    Flexible hours

    Minnesota IT Services

    Saint Paul, MN
    4 days ago
  •  ...JOB SUMMARY The Workforce Management Analyst is responsible for analyzing call volume trends, preparing forecasts and providing scheduling recommendations for Charter contact centers. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify... 
    Suggested
    Work experience placement
    Work at office
    Local area

    DEV INC

    Louisville, KY
    1 day ago
  •  ...MCI Careers is seeking a WFM Analyst in Wichita, Kansas, to ensure operational efficiency by tracking staffing availability and...  ...The ideal candidate will have over 3 years of experience in workforce management, strong analytical skills, and proficiency with WFM systems.... 

    MCI Careers

    Wichita, KS
    1 day ago
  •  ...Workforce Management AnalystYou are a detail-oriented and analytical professional who enjoys using data to solve problems, improve operational performance, and support exceptional member experiences. You thrive in a fast-paced environment, balancing forecasting, scheduling... 
    Work experience placement

    Golden 1 Credit Union

    Sacramento, CA
    2 days ago
  •  ...organization as well as required skill sets. A client of our is looking for a junior UKG Administrator to support their upcoming UKG Workforce Management go‑live. This role will focus on Tier 1 support, user administration, timekeeping issues, and serving as the liaison between... 
    Contract work

    Taurean Consulting Group

    Las Vegas, NV
    4 days ago
  • $83 - $85 per hour

     ...Job Description: Seeking an experienced and strategic Senior Workforce Manager to lead workforce capacity planning and management efforts....  ...service-level targets. Real-Time Management: Lead real-time analysts in monitoring and adjusting workforce performance to maintain... 
    Contract work
    Seasonal work
    Immediate start

    Binding Minds Inc

    Detroit, MI
    1 day ago
  •  ...WFM AnalystThe WFM Analyst plays a key role in sustaining real-time operational efficiency...  ...actions to maintain performance targets.Manages Specialist scheduling requirements,...  ...possess the below qualities:3 years in workforce management, scheduling, or real-time analysis... 
    Full time
    Temporary work
    Casual work
    Work at office
    Local area
    Shift work

    MCI

    Wichita, KS
    6 hours ago
  • $60k - $75k

     ...Workforce Management AnalystRally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity...  ...make every fan feel right at home.The Workforce Management Analyst supports the planning, analysis, and execution of workforce... 
    Work at office

    Rally House

    Lenexa, KS
    1 day ago
  • $13.5 per hour

     ...Job Description We are seeking a detail-oriented and motivated Workforce Management Analyst to support the Workforce Management Supervisor and Customer Operations team. This role focuses on real-time workforce support, on-floor staffing coordination, and KPI monitoring... 
    Work experience placement
    Worldwide
    Shift work

    eClerx

    Fayetteville, NC
    4 days ago
  •  ...Job Title2+ years experience with Alvaria (formerly Aspect) Workforce Management platforms, including scheduling, forecasting and configuration management.Ability to manage dual-platform deployments and support CCaaS migration efforts.Proficiency in user management, work... 

    Saxon Global

    West Des Moines, IA
    1 day ago
  • $61.84 - $68.72 per hour

     ...delivery and testing environments. Dive deep into operational and workforce-related datasets to uncover critical trends, identify staffing...  ...Nice-to-Have Qualifications Experience working with Workforce Management platforms. Experience building sophisticated staffing models,... 
    Hourly pay
    Temporary work

    Skill Corp

    Foster, CA
    3 days ago
  •  ...highly analytical and strategic BPO Forecasting & WFM Data Analyst to oversee the workforce planning and data insights for our global BPO network and...  ...role is central to our ability to scale efficiently and manage a large, distributed workforce of over 2,450 agents... 
    Full time
    Temporary work
    Shift work

    TikTok USDS Joint Venture

    Scottsdale, AZ
    2 days ago
  •  ...Monitoring real-time operations, the remote Senior Workforce Management Analyst will analyze performance trends, manage intraday staffing, and collaborate with teams to ensure optimal workforce performance across customer experience and healthcare service delivery programs... 
    Remote work

    Virtual Vocations Inc

    United States
    1 day ago
  •  ...TailorCare is investing in the people and systems needed to scale our contact center operations efficiently. As our Senior Workforce Management Analyst, you will manage forecasting, scheduling, and real-time adherence across our care teams, ensuring we have the right... 
    Temporary work
    Work at office
    Remote work
    Shift work

    Socket

    Nashville, TN
    1 day ago
  • $40 - $45 per hour

     ...looking for a data‑driven Support Operations Analyst IV to join a fast‑paced Customer Success...  ...of contact center KPIs and queue management. Experience with contact center platforms...  ...a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and... 
    Temporary work
    Worldwide

    Dexian

    San Diego, CA
    3 days ago
  • $16.06 - $24.09 per hour

     ...time to be a part of H&R Block! What you'll do... As a Workforce Real-Time Analyst, you will be instrumental in ensuring the efficiency and...  ...supporting teams. Your role will encompass real-time performance management, agent utilization, and comprehensive reporting and... 
    Minimum wage
    Temporary work
    Work experience placement
    Local area
    Remote work
    Night shift

    H&R Block

    Kansas City, MO
    1 day ago
  • Judi Health in New York, NY is seeking a Workforce Management Analyst to partner with UM management and Work Force Manager to drive superior customer service. You will monitor real-time operations, manage staffing levels, and generate performance reports to support business... 

    Capital Rx

    New York, NY
    5 days ago
  • $25.51 - $47.75 per hour

     ...Schedules off-phone activities when call volume projections are down. Manages and adjusts call routing when unusual call patterns exist in...  ...education resources. Elevance Health operates a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager... 
    Full time
    Temporary work
    Work experience placement
    Work at office
    Local area
    Shift work
    1 day per week

    Elevance Health

    Chicago, IL
    1 day ago
  • AltaMed Health Services Corporation seeks a Workforce Management Technical Analyst to optimize hourly staffing and improve patient service levels in Anaheim, CA. You will monitor KPIs, analyze data, and support omnichannel strategies and agent productivity. Responsibilities... 
    Hourly pay

    AltaMed Health Services Corporation

    Anaheim, CA
    2 days ago
  •  ...industry-leading organization. The WFM Analyst plays a key role in sustaining real-...  ...to maintain performance targets. Manages Specialist scheduling requirements, coordinating...  ...the below qualities: ~3 years in workforce management, scheduling, or real-time... 
    Remote work
    Shift work

    MCI Careers

    Wichita, KS
    a month ago
  •  ...CNA is seeking a detail-oriented, analytical, and solutions-focused CCaaS & WFM Analyst/Administrator to support our contact center operations, CCaaS technology, workforce management, and contact center performance. This role plays a key part in helping the teams meet... 
    Contract work
    Work at office
    Remote work
    1 day per week

    CNA National Warranty Corp

    Scottsdale, AZ
    4 days ago
  •  ...sustainable business practices. With a global workforce of 500,000 across 300 languages, we are...  .... Purpose Responsible for day to day management of service level, site efficiency/...  ...applicants) 6 months of Workforce Management Analyst experience a must Must have solid... 
    Ongoing contract
    Immediate start
    Work from home
    Flexible hours
    Shift work

    Teleperformance

    Warren, MI
    20 hours ago
  • $98.8k - $148.2k

    DescriptionAt Weyerhaeuser, the Senior Workforce Management Analyst serves as a strategic workforce management expert responsible for optimizing labor utilization, workforce planning, scheduling effectiveness, and compliance across U.S. and Canadian operations. This role... 
    Full time
    Temporary work
    Live in
    Relocation package

    Weyerhaeuser

    Seattle, WA
    2 days ago
  • $76k - $95k

     ...more, visit Location Hybrid 3 days (offices in NYC, Denver, CO and Charlotte, NC area) About the Role The Customer Care Workforce Management Analyst is responsible for real-time and/or intraday management of resources to ensure consistency in Service Level performance... 
    Local area
    Immediate start
    Flexible hours

    Capital Rx

    New York, NY
    5 days ago
  • $88.54k - $102.52k

     ...Description This position requires you to have a state phlebotomy license. (Quest does not accept NHA licenses in CA, WA, NV). Workforce Management Analyst - Phlebotomy - West Hills, CA, Monday to Friday, 4:00 AM to 12:30 PM Pay range: $88,540 - $102,520 / year Salary offers... 
    Work experience placement
    Work at office
    Monday to Friday
    Flexible hours

    Quest Diagnostics Incorporated

    Los Angeles, CA
    3 days ago
  • $80k - $105k

    Responsibilities and Qualifications Core Role and Purpose The Cyber Workforce Management Analyst serves as the primary authority on cyber talent optimization, policy development, and framework compliance. This position bridges the gap between tactical operations and strategic... 
    Full time
    Contract work
    Temporary work
    Work at office
    Local area
    Monday to Friday

    UNAVAILABLE

    Fort Belvoir, VA
    1 day ago
  •  ...accuracy of the data provided Collaborate with supplier performance management and business performance management on initiatives to improve...  ...- relevant experience is also accepted 2+ years of workforce management forecasting and reporting experience (will not accept... 
    Temporary work
    Work at office
    Local area
    Work from home

    TP

    Warren, MI
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Workforce Management Analyst. Be the first to apply!