Workforce Management Analyst
Virtual Vocations Inc
Analyzing workforce capacity and demand trends, the full-time remote Workforce Management Analyst will build dashboards, support forecasting, and translate data into actionable insights while collaborating with various teams. Key responsibilities Analyze workforce capacity, utilization, and demand trends to support data-driven planning Build and maintain dashboards and reports to provide visibility into workforce health and performance Partner with HR, Operations, and Finance to translate workforce data into actionable insights Required qualifications 3+ years of experience in analytics, business intelligence, or workforce analytics Proficiency in Excel and SQL; experience with Python or R is a plus Experience using data visualization tools like Tableau or Power BI Bachelor's degree in a quantitative field or equivalent experience Ability to communicate complex information clearly to both technical and non-technical stakeholders
- ...medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death... ...00 patients worldwide. The WFM Operations Real-Time Analyst (RTA) is a core member of the Workforce Management (WFM) team, which ensures the right number...SuggestedWorldwideShift work
- ...Workforce Management AnalystLumen Solutions Group Inc. is a technology consulting Services company based in Florida. We provide a wide array... ...Contract-To-HireJob Summary: We are seeking a Workforce Management Analyst to monitor call center volumes, traffic patterns, forecasts,...SuggestedContract workRemote work
- ...Workforce Management AnalystMonitor and analyze call volume, call patterns, and traffic flow for the Customer Service center to ensure service level objectives are met. Work closely with supervisors and managers to analyze daily traffic and forecasts to adjust schedules...Suggested
$59.01k - $86.51k
...continuous improvement efforts within the Paid Leave Contact Center to support efficient, data‑informed operations. The Workforce Management Analyst plays a pivotal role in forecasting demand, developing scheduling strategies, analyzing operational performance, and identifying...SuggestedFull timeTemporary workRemote workFlexible hours- ...JOB SUMMARY The Workforce Management Analyst is responsible for analyzing call volume trends, preparing forecasts and providing scheduling recommendations for Charter contact centers. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify...SuggestedWork experience placementWork at officeLocal area
- ...MCI Careers is seeking a WFM Analyst in Wichita, Kansas, to ensure operational efficiency by tracking staffing availability and... ...The ideal candidate will have over 3 years of experience in workforce management, strong analytical skills, and proficiency with WFM systems....
- ...Workforce Management AnalystYou are a detail-oriented and analytical professional who enjoys using data to solve problems, improve operational performance, and support exceptional member experiences. You thrive in a fast-paced environment, balancing forecasting, scheduling...Work experience placement
- ...organization as well as required skill sets. A client of our is looking for a junior UKG Administrator to support their upcoming UKG Workforce Management go‑live. This role will focus on Tier 1 support, user administration, timekeeping issues, and serving as the liaison between...Contract work
$83 - $85 per hour
...Job Description: Seeking an experienced and strategic Senior Workforce Manager to lead workforce capacity planning and management efforts.... ...service-level targets. Real-Time Management: Lead real-time analysts in monitoring and adjusting workforce performance to maintain...Contract workSeasonal workImmediate start- ...WFM AnalystThe WFM Analyst plays a key role in sustaining real-time operational efficiency... ...actions to maintain performance targets.Manages Specialist scheduling requirements,... ...possess the below qualities:3 years in workforce management, scheduling, or real-time analysis...Full timeTemporary workCasual workWork at officeLocal areaShift work
$60k - $75k
...Workforce Management AnalystRally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity... ...make every fan feel right at home.The Workforce Management Analyst supports the planning, analysis, and execution of workforce...Work at office$13.5 per hour
...Job Description We are seeking a detail-oriented and motivated Workforce Management Analyst to support the Workforce Management Supervisor and Customer Operations team. This role focuses on real-time workforce support, on-floor staffing coordination, and KPI monitoring...Work experience placementWorldwideShift work- ...Job Title2+ years experience with Alvaria (formerly Aspect) Workforce Management platforms, including scheduling, forecasting and configuration management.Ability to manage dual-platform deployments and support CCaaS migration efforts.Proficiency in user management, work...
$61.84 - $68.72 per hour
...delivery and testing environments. Dive deep into operational and workforce-related datasets to uncover critical trends, identify staffing... ...Nice-to-Have Qualifications Experience working with Workforce Management platforms. Experience building sophisticated staffing models,...Hourly payTemporary work- ...highly analytical and strategic BPO Forecasting & WFM Data Analyst to oversee the workforce planning and data insights for our global BPO network and... ...role is central to our ability to scale efficiently and manage a large, distributed workforce of over 2,450 agents...Full timeTemporary workShift work
- ...Monitoring real-time operations, the remote Senior Workforce Management Analyst will analyze performance trends, manage intraday staffing, and collaborate with teams to ensure optimal workforce performance across customer experience and healthcare service delivery programs...Remote work
- ...TailorCare is investing in the people and systems needed to scale our contact center operations efficiently. As our Senior Workforce Management Analyst, you will manage forecasting, scheduling, and real-time adherence across our care teams, ensuring we have the right...Temporary workWork at officeRemote workShift work
$40 - $45 per hour
...looking for a data‑driven Support Operations Analyst IV to join a fast‑paced Customer Success... ...of contact center KPIs and queue management. Experience with contact center platforms... ...a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and...Temporary workWorldwide$16.06 - $24.09 per hour
...time to be a part of H&R Block! What you'll do... As a Workforce Real-Time Analyst, you will be instrumental in ensuring the efficiency and... ...supporting teams. Your role will encompass real-time performance management, agent utilization, and comprehensive reporting and...Minimum wageTemporary workWork experience placementLocal areaRemote workNight shift- Judi Health in New York, NY is seeking a Workforce Management Analyst to partner with UM management and Work Force Manager to drive superior customer service. You will monitor real-time operations, manage staffing levels, and generate performance reports to support business...
$25.51 - $47.75 per hour
...Schedules off-phone activities when call volume projections are down. Manages and adjusts call routing when unusual call patterns exist in... ...education resources. Elevance Health operates a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager...Full timeTemporary workWork experience placementWork at officeLocal areaShift work1 day per week- AltaMed Health Services Corporation seeks a Workforce Management Technical Analyst to optimize hourly staffing and improve patient service levels in Anaheim, CA. You will monitor KPIs, analyze data, and support omnichannel strategies and agent productivity. Responsibilities...Hourly pay
- ...industry-leading organization. The WFM Analyst plays a key role in sustaining real-... ...to maintain performance targets. Manages Specialist scheduling requirements, coordinating... ...the below qualities: ~3 years in workforce management, scheduling, or real-time...Remote workShift work
- ...CNA is seeking a detail-oriented, analytical, and solutions-focused CCaaS & WFM Analyst/Administrator to support our contact center operations, CCaaS technology, workforce management, and contact center performance. This role plays a key part in helping the teams meet...Contract workWork at officeRemote work1 day per week
- ...sustainable business practices. With a global workforce of 500,000 across 300 languages, we are... .... Purpose Responsible for day to day management of service level, site efficiency/... ...applicants) 6 months of Workforce Management Analyst experience a must Must have solid...Ongoing contractImmediate startWork from homeFlexible hoursShift work
$98.8k - $148.2k
DescriptionAt Weyerhaeuser, the Senior Workforce Management Analyst serves as a strategic workforce management expert responsible for optimizing labor utilization, workforce planning, scheduling effectiveness, and compliance across U.S. and Canadian operations. This role...Full timeTemporary workLive inRelocation package$76k - $95k
...more, visit Location Hybrid 3 days (offices in NYC, Denver, CO and Charlotte, NC area) About the Role The Customer Care Workforce Management Analyst is responsible for real-time and/or intraday management of resources to ensure consistency in Service Level performance...Local areaImmediate startFlexible hours$88.54k - $102.52k
...Description This position requires you to have a state phlebotomy license. (Quest does not accept NHA licenses in CA, WA, NV). Workforce Management Analyst - Phlebotomy - West Hills, CA, Monday to Friday, 4:00 AM to 12:30 PM Pay range: $88,540 - $102,520 / year Salary offers...Work experience placementWork at officeMonday to FridayFlexible hours$80k - $105k
Responsibilities and Qualifications Core Role and Purpose The Cyber Workforce Management Analyst serves as the primary authority on cyber talent optimization, policy development, and framework compliance. This position bridges the gap between tactical operations and strategic...Full timeContract workTemporary workWork at officeLocal areaMonday to Friday- ...accuracy of the data provided Collaborate with supplier performance management and business performance management on initiatives to improve... ...- relevant experience is also accepted 2+ years of workforce management forecasting and reporting experience (will not accept...Temporary workWork at officeLocal areaWork from home
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