Guest Services Work Camper

Job Description

Job Description

Work Camper - Guest ServicesJob DescriptionAbout KCN: KCN is an outdoor hospitality investment and management company. We focus onpurchasing value-added campground properties, improving and stabilizing them, and thenmanaging and growing them with our in-house property management team. We're focused onbuilding a portfolio of the best RV campgrounds in the country - where our guests love to visitand our team loves to work.Our Mission is to invest in Outdoor Hospitality: to create unique experiences that bring ourguests closer to nature and each other, to provide a rewarding work environment for our teammembers, and to achieve outstanding financial returns for our investors.Our Vision is to build a growth-oriented company that provides our team with enrichingpersonal and professional opportunities while delivering outstanding returns for ourstakeholders. As a leading Outdoor Hospitality company specializing in campground and RVproperties, we are driven to create exceptional experiences for our guests while optimizingprofitability and maximizing returns for our investors. We accomplish this by investing invalue-add properties that meet our strict criteria and pass our rigorous diligence processes.Position SummaryResponsible for guest registration, front desk, and store procedures while delivering great guestservice. Reports to the General Manager.General DutiesResponsibilities: ● Provide superior guest service over the telephone and in person, by being enthusiastic,attentive, friendly and helpful.● Greeting all guests with a positive attitude and a well-groomed appearance, a smile,recognition and a proper KOA uniform and name tag.● Handle all guest issues with respect by listening and acknowledging their concern.● Follow all KOA guidelines and procedures regarding the handling of registrations,reservations, store sales and refunds.● Follow specific cash and credit card handling procedures and properly use the computer,cash register, credit card, and various other front desk equipment.● Handle daily, weekly, and monthly scheduled stocking and cleaning programs asrequested by the Campground Manager and/or Owner(s) for all front office and storefacilities.● Promote local attractions, as well as the KOA system, through Value Kard sales,referrals to other KOA's, and being knowledgeable of all national and local advertisingand discount programs.● This job description is not intended to cover or contain a comprehensive listing ofactivities, duties or responsibilities. Other duties, responsibilities and activities maychange or be assigned at any time with or without notice. This may include assistingwith Maintenance or Housekeeping duties on which you are qualified to perform.Expected Results● All guests are greeted immediately with friendly, helpful and professional guest servicedelivery.● Demonstration of a positive attitude with guests, management, team members, andvendors.● Careful and accurate money handling.● Promotion of this KOA and entire KOA system.● Well-groomed appearance and appropriate, clean KOA uniform and nametag.● Attention to detail when taking reservations and/or registering guests.Job Qualifications● Hear and speak the English language fluently● Knowledge of computer and cash register operation● Ability to work nights, weekends, and holidays● Excellent customer services skills● Ability to maintain confidentialityPhysical Requirements● Must be able to lift to 50 pounds, lift and carry 25 pounds occasionally and 10 poundsregularly● Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 poundswithout assistance● Ability to respond to telephone calls, hear issues, give direction while viewing computerscreens● Long periods of standing (80%) ▪ Ability to bend, stoop, kneel, crouch, and climb● Requires the use of hands/fingers to handle or feelKCN performs criminal background checks for all employees.  Active employment is conditional on a favorable background check and company executive discretion.