Network Infrastructure Technician

A Day in the Life of the Network Infrastructure Technician: The Network Infrastructure Technician, as part of the Network Infrastructure team, plays a crucial role in supporting our Engineering Operations teams in the field. The Network Operations team and Technicians are responsible for the day to day installation, operation, and maintenance of critical network infrastructure and equipment, including Optical devices (DWDM/CWDM), routers, switches, power supplies, cross connects and related supporting infrastructure. The Network Operations team and technicians also support our Critical Infrastructure Technicians by providing additional support for physical facilities infrastructure and serving as additional field resources when needed. Works in the field at various facilities, including head ends, hub sites, outdoor cabinets, and colocation facilities, supporting the installation, operation and maintenance of networking equipment, and supporting infrastructure and facilities. Work with the direction of Senior Technicians to resolve network infrastructure, hardware failures with a strong focus on minimizing end customer service impact. Perform basic circuit testing ensuring correct operation for our customers, both internal and external. Install and maintain supporting infrastructure such as cross connects, cable management, equipment and cable tags and labels. From time to time work overnight maintenance windows to support the engineering operations teams in the field. Organize and schedule own work including, installation, upgrades and maintenance activities without deterring others from doing their own work. Adhere to established change management policies and procedures, to ensure success of changes made to the network and related infrastructure. Establish and maintain good working relationships with internal boundary partners, external vendors and customers. Works to ensure relevant documentation is up to date and correct. Ensures all work is completed safely and adheres to company standards for quality of work. Other duties as assigned. What You Bring to the Table: Previous experience in a related or similar technical field. Telecom, network service provider or data center experience preferred. Knowledge, Skills and Abilities: Working knowledge of electronic equipment. Basic understanding of computer networks. Previous experience with electronic equipment installation, and maintenance and supporting infrastructure such cables, power supplies, and cable management. Ability to operate appropriate testing equipment and tools with the support and direction from Sr Technicians. (e.g. signal level meters, ohm meters, cable scanners, fusion splicer, OTDR, T-Berd, etc.) Computer skills including good working knowledge of Microsoft Office Products/Google Docs/Gmail. Strong critical-thinking and problem solving, attention to detail and time management skills are required. Strong written and verbal communication skills are required. Ability to work in a fast-paced, dynamic environment without supervision. Ability to travel (company vehicle provided) within assigned service areas, up to 100+mi radius of assigned reporting location. Valid driver’s license with a satisfactory driving record. Education: High school diploma or equivalent. Relevant trade school desired. We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program *Benefits listed above are for regular full-time position Base Compensation: The base compensation range for this position is $32.00 - $40.00/hr, plus opportunities for benefits. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. Our Mission Statement: * Take care of our customers * Take care of each other * Do what we say we are going to do * Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. About Astound: Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Welcome to Astound Careers! Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.