Support Engineer

Support Engineer

The client is a leader in ICT research and development. It develops optical networking; wireless networking, broadband access, data communications, and video conferencing products. The company provides enterprise network solutions, including data center, networking solutions, and cloud computing. The client also develops carrier network solutions comprising metro optical, long haul optical, optical networking, mobile network, and broadband.

The role of the Support Engineer is to ensure that projects are seen through the end while understanding and undertaking tasks that deal with the project launch, planning, control and closing of the activity. For this particular job, we look for an individual who has strong computer science and research background, and can provide both technical assessment, and develop a consistent set of tools and process that will drive successful execution within the client working environment.

Responsibilities include but are not limited to: establish internal process for monitoring project progress, tracking key milestones, blockers and issues. Help develop benefit and cost estimates for projects. Develop detail scope and definitions of the project from both operational and technical perspective. Help complete project charters. Help validate budget with project work plans. Monitor project work plans, resources both in hardware, software and man power. Monitor technical progress, provide technical report of status, performance and risks. Help conduct project reviews. Establish clear set of project processes and policies across the organization. Help establish tools to manage the program/project operation. Establish a project archiving process.

The successful candidate will help us establish a set of practices designed to optimize the management of all the projects and related activities within the client, including methodologies, tools and techniques for improved communication, risk management, quality and financial operation.