Planning and Scheduling Coordinator

Position SummaryThe Planning and Scheduling Coordinator (PSC) is the first point of contact for the majority of field service job requests, serving as the critical link between customer demand and MCC scheduling capacity. This role receives and analyzes incoming job requests via phone, email, and other submissions, confirms schedule availability against job requirements, and builds accurate work order quotes — with input and direction from MCC team members as needed — across the HTF, TFE, CFE, CF34, and BR710 engine platforms and the 36-100/150, RE100, and RE220 APU platforms. A strong working knowledge of maintenance service programs (such as Honeywell MSP, GE OnPoint, and similar offerings) is a critical component of accurate quote development. The PSC leads daily planning and scheduling meetings, keeps MCC Managers informed and aligned, and ensures smooth coordination when jobs are delayed or work scopes change. Strong, proactive communication — both internally across TES business functions and externally with customers — is essential to success in this role.Key ResponsibilitiesJob Intake & Demand AnalysisServe as the first point of contact for incoming field service job requests via phone, email, and other submission channelsAnalyze job requirements and demand to determine scope and urgencyConfirm schedule availability against job requirements and communicate findings to relevant stakeholdersQuotingDirectly build work order quotes in Corridor ERP for job requests across multiple engine platforms (HTF, TFE, CFE, CF34, BR710) and APU platforms (36-100/150, RE100, RE220), incorporating input and direction from MCC team members as neededApply working knowledge of maintenance service programs — including Honeywell MSP, GE OnPoint, and similar coverage plans — as a major factor in accurate quote development and pricingOwn quote turnaround time and quality as a direct driver of KPI performanceDaily Planning & Scheduling LeadershipLead the daily planning and scheduling meeting for the departmentPerform scheduling activities in Corridor ERP and ensure all MCC Managers have the information needed to execute their work scopesSchedule & Work scope Change CoordinationCoordinate with MCC Managers when jobs are pushed or work scopes change to ensure adequate coverageCommunicate proactively with customers when job timing or start dates changeCross-Functional CollaborationWork closely within the TES business with Finance, Rental Bank, Engine and APU Shop Operations, Supply Chain, and Shipping/ReceivingPartner with the Sales team to ensure solid and planned work is staged correctly and ready for executionSupport and align with the MCC Manager, Sr. Manager of Field Service, and Director of Field Service as neededCustomer FeedbackIssue customer feedback/survey requests following job completionCapture and relay customer feedback received through any channel — phone, email, in-person, or otherwise — ensuring relevant input reaches the appropriate internal stakeholders, not solely feedback gathered through formal surveysKPI OwnershipOwn and report on time-to-response and quote conversion metricsRequired QualificationsEstablished knowledge of the CORRIDOR ERP system, with proficiency required for both quoting and scheduling functionsProficiency in MS Office, especially Word, Excel, and SharePointDemonstrated ability to work independently and collaboratively within a teamExperience with planning and scheduling in an aviation maintenance environment or similar industryPrior experience in a scheduling or coordinator role is preferred, given the cross-functional and leadership visibility of this positionStrong written and verbal communication skills, with the ability to engage effectively with internal and external stakeholders at all levelsPreferred Qualifications3+ years of experience in the aviation businessUnderstanding of the business aviation marketWorking knowledge of maintenance service programs such as Honeywell MSP and GE OnPointCollege degree, or equivalent experience in the business aviation market #J-18808-Ljbffr TURBINE ENGINE SPECIALISTS INC