Tasting Room Lead at Ackley Brands Ackley Brands Woodinville, WA

Tasting Room Lead – Woodinville, WA The Woodinville Tasting Room Lead supports daily operations of the tasting room, delivers exceptional guest experiences, oversees staff performance, and maintains a welcoming and sophisticated atmosphere. This role combines leadership, wine expertise, attention to detail, and operational skills to elevate the guest experience and uphold Ackley Brands company standards. Key Responsibilities Foster a welcoming and memorable environment that delivers exceptional customer service. Educate guests on wine selections, food pairings, and tasting notes. Handle guest inquiries, concerns, and special requests professionally and efficiently. Lead and motivate the tasting room team during shifts to ensure smooth operations. Conduct pre‑shift meetings to review goals, specials, and updates. Train and mentor team members in wine knowledge, service standards, and customer engagement. Oversee opening and closing procedures, ensuring cleanliness, organization, and readiness for service. Monitor inventory levels, restock as needed, and communicate supply needs to management. Ensure compliance with health, safety, and alcohol service regulations. Encourage upselling of wines, flights, club memberships, and menu items to maximize revenue. Assist with cash handling, including register reconciliation and deposit preparation. Assist in executing private events, wine tastings, and special promotions hosted at the tasting room. Collaborate with management to refine and implement unique and high‑touch guest experiences. Qualifications Minimum 2‑3 years of experience in hospitality, food and beverage, or wine service roles. Prior supervisory or leadership experience preferred. Strong knowledge of wine, including varietals, regions, and food pairings; certifications (WSET, CMS) are a plus. Exceptional communication, interpersonal, and leadership skills. Strong organizational and multitasking abilities in a fast‑paced environment. Proficiency in C7 (or similar POS systems) and basic financial reporting. Must be 21 years or older (or meet local legal drinking age). Ability to work evenings, weekends, and holidays as required. Ability to lift and carry up to 40 lbs (wine cases) and stand for extended periods. Compensation and Benefits Competitive hourly rate plus tips; based on experience. Benefits include employee discounts, training opportunities, and professional development. #J-18808-Ljbffr Ackley Brands Ackley Brands