Lead AI Conversation Designer

Job Description

Job Description

Blink UX is the product design firm crafting your next breakthrough. We partner with ambitious companies like Amazon, Google, and NASA to create transformative products and experiences through strategy, research, and design. With headquarters and labs in Seattle and studios in Boston, San Diego, San Francisco, New York City, and Bengaluru, we partner with clients around the world.

This opportunity is a part of Blink's Embedded practice which supports long-term opportunities with some of Blink’s largest client partners.

Location: Remote PST - ideally located near Bellevue, WA

Duration: ongoing

We are looking for candidates whose primary discipline is conversation design with demonstrated ownership of conversation strategy and execution. Ideally, 3+ years of focused in conversation design, rather than contributing to it as part of a broader role.

What you'll be doing:

• Design end-to-end conversational flows for chatbots, virtual assistants, and AI-powered support systems.
• Translate business requirements and user needs into structured dialogue models and interaction patterns.
• Develop clear, concise, and brand-aligned conversational content.
• Collaborate cross-functionally with Product Managers, Engineers, and Researchers to deliver high-quality solutions.
• Create wireflows, conversation maps, and prototypes to communicate design intent.
• Apply usability testing insights and performance analytics to iterate and improve experiences.
• Ensure accessibility, inclusivity, and compliance standards are met in conversational interfaces.

What we are looking for:

• 5–8+ years of experience in UX design, content design, or conversational design.
• Experience for conversational experiences for generative or agentic AI.
• Strong understanding of human-centered design and UX best practices.
• Experience working in agile, cross-functional product teams.
• Portfolio demonstrating conversation flows, UX writing, or AI interaction design.
• Prompt design experience.
• Familiarity with conversation analytics and optimization techniques.

Skills & Competencies

• Conversation flow design and scripting
• Interaction design and prototyping
• Research synthesis and usability testing
• Cross-functional collaboration
• Problem-solving and systems thinking.

What Success Looks Like

• AI conversations that are intuitive, helpful, and aligned with the client’s brand voice.
• Improved containment, task completion, and customer satisfaction metrics.
• Clear documentation and scalable design patterns adopted by teams.
• Strong collaboration and positive impact with cross-functional partners.

DOE

Blink is an Equal Employment Opportunity (EEO) employer and do not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.