Student Accounts Specialist

Student Accounts Specialist Reports to : Assistant Director of Student Accounts Status: Non-Exempt Position Summary : The Student Accounts Specialist is responsible for performing a variety of tasks related to student accounts. Duties may include providing exceptional customer service (in-person, over the phone, and via email), process student and departmental payments, third-party billing, and answering questions related to student accounts. Responsibilities : Answer questions regarding student accounts, such as account balances, payment options, financial holds, etc. Effectively communicate university policies and procedures related to student accounts Analyze and investigate accounts to determine accuracy; contact appropriate department or agency to verify validity of transactions Process third-party/sponsored student billing, including reviewing letters of credit (LOC), setting-up and maintain contracts, creating invoices, receipting related payments, and reconciling sponsor accounts Execute payment processes, including receipting payments on student accounts and departmental deposits, and daily reconciliation of cashiering sessions Process and maintain accurate and timely student accounts records Make outbound collection calls on delinquent student accounts Collaborate with other departments and divisions across campus Deliver presentations for the Student Accounts Office at various campus events Work with and train student workers Other duties as assigned by Student Accounts Leadership Qualifications : High school diploma or GED equivalent, Bachelor’s degree preferred Bilingual (Spanish speaking) preferred Excellent interpersonal and communication skills, both written and verbal Proficiency in using student information systems, databases, and Microsoft Office Suite applications Ability to work in a fast-paced and deadline-driven environment Committed to customer service and quality work Ability to handle confidential information with integrity and counsel students in a caring and positive manner Is self-reliant, proactive, and makes a positive impression on others Physical Demands : Ability to communicate via speech, hearing and sight – frequently Ability to sit – frequently Ability to stand for an extended period – occasionally Ability to walk reasonable distances – occasionally Ability to lift or move objects up to 25 lbs. – occasionally Ability to climb or reach overhead – occasionally Ability to bend or stoop – occasionally Additional Information : Houston Christian University is an independent, private Christian liberal arts institution with a diverse student body. It has access to all the cultural advantages of one of the largest metropolitan centers in the country. For more information about the University, visit hc.edu . The University has implemented its Ten Pillars vision ( hc.edu/vision ) and anticipates significant growth in student enrollment and university programs. The successful candidate will also be able to articulate a vision for the role of his or her discipline at HCU that is supportive of the Ten Pillars vision statement. Houston Christian University is committed to maintaining a teaching faculty and staff who share an active Christian faith. The Preamble to the By-Laws of the University sets forth a statement of belief which each University employee is expected to support and personify. Your submittal of an application for employment indicates your acceptance and affirmation of these statements. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all duties, responsibilities, and requirements of personnel. Disclaimer Background checks are performed on every new hire. If your application is selected to continue with the interviewing process you will be required to submit a Background Check form. If you decline, your application may be denied. By proceeding with the online application you understand and accept this process. #J-18808-Ljbffr