Sales Support Representative- Entry Level

Team Overview The team supports Sales by servicing larger customers and works closely with Billing, Credentialing, Compliance, and Legal partners. Our customers are FCRA‑focused resellers, making accuracy, compliance, and responsiveness critical. The team plays a key role in ensuring high quality, compliant service delivery across all engagements. This role reports directly to the Lead – Sales Support Operations division. It is a hybrid position that involves regular performance of job responsibilities virtually as well as in‑person at an assigned TU office location for a minimum of two days a week. Role Overview and Core Responsibilities Manage various touch points of the customer experience life cycle, from gathering information on products and pricing to onboarding potential customers and servicing established customers. Provide exceptional service to high profile, complex customers requiring heightened attention. Perform duties associated with customer service and sales support, including general office and administrative efforts, while acting as a liaison between internal departments and external parties. Serve as a mid‑level representative for higher‑touch accounts with greater revenue responsibility and product complexity. Demonstrate the aptitude to take on critical processes while maintaining high and consistent quality production standards and act as a mentor to Rep I's. Quickly demonstrate proficiency in everyday platforms such as TUBS, Salesforce, OnBase, SCM, and PeopleSoft, and collaborate on annual National Reseller Pricing and special pricing projects throughout the year. Respond promptly to inquiries received by email or within Salesforce, providing resolution, including basic technical support while acting as a liaison between the customer and internal departments. Verify the accuracy and completeness of information and documentation received from customers. Perform basic accounting tasks related to invoice inquiries and billing adjustments, business name and address changes, enablement code creation/updates, and product activation and deactivation, while providing usage and revenue reports when required. Act as a liaison with departments such as TUCTS and TU Direct, support special projects, and perform additional duties including mentoring and reviewing work for accuracy. Required Knowledge and Experience High school diploma required; associate’s degree preferred. Prior professional work experience required. 1+ years’ experience in a service and support role with demonstrated competencies. Ability to multitask and work independently in a rapidly changing environment. Excellent listening and communication skills with the ability to accurately make independent decisions. Analytical, can grasp concepts and retain information. Understands credit reporting laws and regulations. Required Technical Skills Proficient with Microsoft Office Products such as Microsoft Word and Excel. Proficient with Salesforce and Tableau; quick study of other platforms. Preferred Skills Strong attention to detail with the ability to maintain focus. Effective verbal and written communication, seeking and sharing information and opinions, explaining context, asking follow‑up questions, and soliciting advice prior to acting. Comfortably building a network of resources within the organization. Leverages expertise and network to solve problems, gain knowledge or improve processes, and anticipate growing customer needs and expectations to improve service delivery or processes. Demonstrates commitment to organizational goals, shares accurate information, drives results, contributes ideas, challenges current thinking, and takes accountability for quality and timeliness of work. Benefits For Your Health: Day‑one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable. For Your Protection: Company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short and long‑term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage. For Your Family: From adoption assistance and fertility planning coverage to caregiver support. Access Dependent Care FSA with possible employer match, a complimentary View email address on click.appcast.io membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return. For Your Future: Build toward what’s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently. For You: Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for non‑exempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back. For Your Wellness: Access 24/7 support including professional therapy, coaching, and emotional wellbeing programs alongside guided meditation and resources that support physical, mental, social, and financial wellness. Equal Opportunity Employer Statement We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion's affirmative action program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting View email address on click.appcast.io. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act. TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration‑related employment benefit for this position. Applicants must be authorized to work in the United States on a full‑time basis without the need for employer support or sponsorship now or in the future. Adherence to company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the company’s reputation are also essential expectations of this position. Pay Scale Pay range: $16.01 - $23.08 per hour. The pay range reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as education, training, work experience, job‑related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, full‑time non‑sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may also be eligible for long‑term incentives and other payments based on applicable company guidance and plan documents. Job Information Internal Job Title: Rep I, Sales Support Company: TransUnion LLC #J-18808-Ljbffr TransUnion LLC