Guest Care Coordinator (Temp)

Job Description

Job Description

Overview

About You
As our Guest Care Coordinator (Temp) , you will be a key member of the team helping us attract, maintain, and recover guests while building awareness for our brand. You will be the voice of the brand to our guests. You will have the opportunity to work with a smart, passionate, dynamic, and high-energy team with lots of experience to share. We’re a collaborative bunch so you can expect to have your hands in everything. 

About Noodles

At Noodles & Company, we believe great food can spark meaningful connections. That’s why we’re on a mission to reintroduce the world to noodles—not just as a meal, but as an experience worth craving. As we evolve our brand to meet the modern guest, we’re focused on creating moments that surprise, delight, and shift perceptions of what fast-casual can be.

Every bowl we serve is rooted in global flavors, fresh ingredients, and intentional hospitality that makes guests feel seen and valued. Our values— We Care, We Show Pride, We Are Passionate, and We Love Life —guide how we show up for our guests, our team members, and each other.

Pay Range: $20.00 to $22.00/hr

Position: This is a temporary, part-time role working approximately 20 hours per week.

Your Day in the Life

• Respond to guest feedback across the many different channels (phone, email, website feedback, etc.) – defusing complaints, making believers out of folks new to Noodles and encouraging our loyal guests to come see us more often.
• Respond to guests on social media platforms, responding to both direct messages and public posts in a way that reflects our brand voice and values.
• Become an expert in our brand voice and apply it consistently when responding to guests across all channels.
• Investigate and discern guest issues utilizing multiple backend systems.
• Identify and recommend process improvements; we want our guests to have a great experience in every point of contact and are looking for the best, most efficient ways, to handle guest feedback.
• Identify consumer trends and report findings to support proactive solutions and issue resolution.
• Work closely with the Communications team to ensure guest feedback is connected to the right teams, whether in marketing, operations, training, restaurants, or supply chain.
• Track and respond to online reviews across multiple platforms, resolving guest concerns directly and routing operational issues to the appropriate team.
• Provide cross-departmental support as needed, including data pulls, reporting assistance, and menu audits, with responsibilities varying based on your experience and expertise.

What You Bring to the Team

• You don’t get ruffled. We move fast, and you take it all in stride—staying calm, collected, and keeping the team grounded.
• You love to write. Whether it's crafting guest responses or engaging with reviews, you’re comfortable putting thoughts into words.
• You’re friendly and outgoing. You enjoy helping others, bring a positive attitude, and aren’t afraid to jump right in.
• You’re organized. Managing details, staying on top of tasks, and following through is second nature to you.
• You’re guest service-oriented. Every guest matters to you, and when things don’t go right, you’re dedicated to making it right.
• You’re all about solutions. Even if you don’t have the answer right away, you’re a natural problem-solver who can think on your feet.
• 1-2 years of professional experience in a guest-facing or service role.
• Experience with Microsoft Office Suite, especially Outlook and PowerPoint, is preferred.
• This is a hybrid role with 3 days per week in our Support Office in Broomfield, Colorado. We’re seeking candidates who reside locally.

Noodles & Company is an  Equal Opportunity Employer and a  Military Friendly workplace. We encourage Veterans and their spouses to apply. We are proud to be recognized on  Forbes’ Best Employers for Diversity ,  Forbes’ Best Employers for Women , and  Forbes’ Best Employers for Company Culture lists, and are committed to creating a workplace where Noodlers feel supported, respected, and able to bring their full self to work.

Application Deadline: Recruiting timelines vary by role, but all positions at Noodles & Company remain open for applications for at least 3 days from the posting date. This role is currently open and accepting applications.