Front of House Team Leader

Team Leader

At Chick-fil-A, the Team Leader role is more than a job; it's a leadership opportunity. Team Leaders play a key role in creating a positive work environment, guiding Team Members, and ensuring that every Guest receives the signature Chick-fil-A service and food quality we are known for. By leading shifts with excellence and modeling our values, Team Leaders gain hands-on leadership experience that serves as a stepping-stone to future growth in business and the community.

Position Type

• Full-time and Part-time

Our Benefits Include

• Engaging Work Environment Lead and inspire a team where you can make a lasting, positive impact
• Work-Life Balance Flexible scheduling and closed on Sundays
• Experienced Leadership Support Learn first-hand from an Operator and Director team with over 50 years of combined Chick-fil-A experience
• Career Growth We are committed to developing our Team Leaders into future Directors and beyond, and we prioritize promoting from within
• Scholarship Opportunities Access to Chick-fil-A's Remarkable Futures Scholarship program, which has awarded more than $215 million to Team Members since 1973
• Discounted Meals Enjoy discounted meals while on-shift
• Competitive Pay Rewarding compensation for leadership responsibilities

Job Summary

The role of the Front of House Team Leader is to lead the front counter, dining room, and drive-thru teams with excellence. FOH Team Leaders create a positive environment, ensure smooth shift operations, and coach Team Members to deliver attentive, friendly, and guest-focused service.

Responsibilities

• Lead FOH shifts to meet or exceed speed of service, order accuracy, and guest satisfaction goals
• Model and protect Chick-fil-A's culture by demonstrating our Purpose, Vision, and Core Values in every interaction
• Ensure the daily use of operational systems within the FOH
• Hold Team Members accountable to performance and service standards
• Assign roles and breaks strategically to maintain full coverage
• Anticipate and resolve bottlenecks before they impact Guests
• Maintain clear communication with BOH leadership for optimized throughput
• Proactively address Guest concerns with professionalism and urgency
• Oversee cash management processes
• Ensure opening and closing procedures are completed with excellence
• Monitor dining room cleanliness, atmosphere, and hospitality throughout the shift

Requirements

• Proven ability to manage shift operations independently
• Strong situational awareness and decision-making in high-pressure moments
• Skill in balancing Guest needs with operational priorities
• Confidence in giving direction and making real-time adjustments
• Reliability in executing shift checklists and procedures
• Knowledge of labor and food cost management
• Strong communication and interpersonal skills
• Team-oriented, adaptable, dependable, and consistent in work ethic
• Able to work a flexible schedule, including peak meal periods
• Ability to lift up to 50 lbs and stand for long periods

Benefits

• Flexible schedule
• Health insurance
• Dental insurance
• Vision insurance
• Employee discount
• Paid training