General Manager- Foundation Cafe

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. General Manager- Foundation Cafe Full Time Management West Hollywood, CA, US 2 days ago Requisition ID: 1294 Salary Range: $80,000.00 To $85,000.00 Annually Are you in search of a fulfilling and meaningful position? Do you want to work for an organization that promotes growth and development? Here at Men's Health Foundation we envision a world where inequity and stigma do not separate people from healthcare. "Reimagining Healthcare" is our commitment to affirming the unique experience of every patient. We prioritize our patients’ evolving needs and strive to help each patient feel comfortable, understood, and respected. Why Men's Health Foundation? Men's Health Foundation is seeking compassionate, mission-driven individuals. We believe that by reimagining how healthcare is delivered, we can help create greater health equity for those most at risk, breaking down barriers to care. We welcome all backgrounds, gender identities, and expressions. We recognize our staff as the heart of our organization and seek to provide a generous and competitive benefits package to support our employee's well-being. We offer the following: Medical, Dental, Vision, Life and LTD insurance (may be eligible on the 1st of the month following date of hire) 401(k) Retirement plan (may be eligible for employer matching up to 4% following completion of 90th day of employment) Flexible Spending Account (FSA) 40 hours of sick pay (following completion of 90th day of employment) 120 hours of PTO accrued within the 1st year of employment We seek team members who embrace and champion diversity, as our work within the LGBTQ+ community promotes positive sexuality and inclusivity. Candidates should be comfortable with exposure to imagery, events, and materials that reflect our culture of acceptance and expression, ensuring alignment with our values. Organization Background The overarching goal of Foundation Café (FC) is twofold: first, to operate as a financially viable business line that serves as a community engagement platform connecting Men’s Health Foundation (MHF) more directly to the community it serves. In addition to operating as a standalone business, FC will support MHF broadly through events and community outreach designed to build awareness of MHF’s services and ultimately link individuals to care. MHF specializes in men’s health, and many of its services focus on sexual health, especially HIV and STI treatment and prevention. As an LGBTQ-affirming men’s healthcare organization, MHF proudly welcomes patients from the LGBTQ+ community. Job Description Overview The General Manager (GM) is responsible for the day-to-day operations and long‑term success of the Foundation Café. The GM will oversee all aspects of café operations, including staffing, guest experience, vendor and supply chain management, financial performance, compliance, operational systems, programming support, and quality control. This role requires a hands‑on hospitality leader who can build operations from the ground up, lead teams effectively, manage complexity, and deliver an exceptional guest experience while aligning with the broader strategic goals of the organization. This is a leadership role that combines startup execution, hospitality operations, financial accountability, and community‑facing brand stewardship.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Develop strategic action plans to meet operational and business objectives in support of MHF goals and objectives. Consistently assess business operations, report on appropriate Key Performance Indicators (KPIs), and identify opportunities to strengthen business performance. Maintain product quality, safety, and employee and customer satisfaction. Establish and maintain effective communication lines with guests, staff, and colleagues to ensure alignment with, and execution toward, achievable business priorities. Lead hiring, training, and ongoing development of a high‑performing, customer‑centric team by fostering a positive store culture where all staff feel valued and respected. Develop and maintain positive relationships within the community, ensuring the store reflects the values of MHF and the communities being served. Develop appropriate staffing models, bringing proven experience in managing, coaching, and developing teams in a fast‑paced environment. Financial Management and Accountability Own day‑to‑day financial performance of the café Manage toward budget, revenue goals, and profitability targets Monitor: sales performance, labor cost, COGS, operating expenses, waste and other expenses Produce regular financial reporting and operational dashboards Identify corrective actions when performance does not meet expectations Compliance, Licensing, and Risk Management Ensure ongoing compliance with all regulatory requirements Maintain compliance related to food safety, health department, labor laws, wage and hour requirements, permits, business licensing, music licensing (if applicable), waste / grease disposal compliance and fire/life safety operational compliance Maintain certifications and required documentation Support inspection readiness Guest Experience and Hospitality Excellence Establish and maintain exceptional hospitality standards Ensure guest service consistency Address guest concerns and service issues Build repeat customer loyalty Maintain a welcoming, inclusive, high‑energy environment Set hospitality expectations for the team Brand Stewardship and Quality Control Protect and elevate the café brand Ensure consistency in guest experience, presentation, quality, service culture and physical environment Partner with leadership on brand alignment and experience standards Community Programming and Activation Support Support community events and activation strategy aligned with the concept Help operationalize after‑hours events where applicable Support programming execution without compromising daily operations Facilities and Equipment Oversight Monitor facility condition Oversee preventive maintenance Troubleshoot operational equipment issues Escalate major facility concerns promptly Reporting and Communication Provide regular operational and financial updates and maintain access to reporting tools as needed Communicate risks, opportunities, and performance issues proactively Maintain transparency with leadership

QUALIFICATIONS

Education and Experience High school diploma or GED required 5+ years hospitality management experience Experience opening a new hospitality concept preferred Strong P&L literacy Proven staffing leadership experience Vendor and supply chain management experience Food safety and compliance knowledge Skills and Abilities Strong organizational discipline Excellent communication, leadership, and staff development skills Ability to thrive in startup / evolving environments Comfortable being hands‑on and operational Strong organizational and time management skills Proficiency with Microsoft Office Suite Strong analytical, problem‑solving, and decision‑making skills Full‑time leadership role Presence required during key operating periods Availability for operational escalations outside standard business hours as needed Flexibility to support events and special programming Hands‑on operational leadership expected

COMPANY REQUIREMENTS

Must have a High School Diploma or equivalent. Must be able to pass a pre‑employment drug test, physical, and a background check to include a 7‑year criminal, 10‑year SSN & employer history reference check. Must be able to provide proof of COVID‑19 vaccination on the first day of work. Excellent interpersonal skills. Must take yearly flu shot or wear flu mask during flu season for patient‑facing positions and test for tuberculosis as required by the Centers for Disease Control and Prevention. #J-18808-Ljbffr Menshealthfound