Madhappy West Hollywood Pantry Full-Time Cafe Supervisor

Pantry By Madhappy Cafe Supervisor

Madhappy is a Los Angeles-based clothing brand made for a community of optimists, born in 2017. Madhappy uses apparel, events, and experimental retail spaces including its permanent flagship in West Hollywood to explore a personal expression as a means to an improved state of mind. The brand currently produces a selection of ever-evolving, evergreen classic styles, seasonally available collections and collaborations. Madhappy supports research and awareness in mental health through The Madhappy Foundation (a 501c(3) non-profit) and writes Local Optimist, a print magazine.

Pantry by Madhappy is a food, and beverage concept developed by Madhappy that debuted in their Melrose Flagship location.

About the Job

We are looking to hire a full-time Cafe Supervisor for our Pantry by Madhappy flagship location in West Hollywood. In this position, you will oversee staff and procedures at our Malibu location and support a team centered around efficiency, excellent customer service, and embodying our brand vision. You must be based in the Los Angeles metropolitan area to be considered for this position.

Responsibilities

Operations:

• Oversee inventory management, supply ordering, and staff scheduling to ensure efficient daily operations.
• Implement strategies to boost sales, including but not limited to upselling, promotions, and enhancing customer engagement.
• Maintain a high standard of cleanliness, organization, and preparation to create a welcoming environment for customers and team members.
• Use a proactive and solutions oriented mindset to troubleshoot day to day challenges in operations, staffing, or customer experience, always keeping a calm and composed approach.
• Partner with the LA Pantry team to ensure consistency in drink preparation and quality across all offerings, maintaining our brand standards and delighting customers with every sip.
• Coordinate and execute events such as drink launches, community pop-ups, and brand activations, managing logistics, team readiness, and overall experience from start to finish.

People Management & Development:

• Leverage deep knowledge of coffee and matcha preparation to train and coach team members, elevating the quality and consistency of every beverage served.
• Lead by example in delivering a memorable, personalized customer experience.
• Foster a supportive work environment by stepping in whenever needed to empower and support the team.
• Monitor team performance and provide ongoing coaching and feedback to enhance skills and efficiency.
• Foster a growth-minded team culture through regular coaching, positive reinforcement, and clear expectations, creating an environment where team members feel empowered, supported, and excited to show up.

About You

Qualifications:

• 2+ years of coffee and coffee leadership related experience
• Deep knowledge of coffee and matcha preparation
• Experience in recipe creation and development, with a strong ability to refine and adapt existing recipes while maintaining brand integrity and quality standards
• Previous experience working in a small team environment
• Ability and willingness to work a flexible schedule, including evenings, holidays and weekends, as needed
• Proven interpersonal skills, with the ability to communicate professionally, patiently and effectively with corporate and cafe team members
• Experience coordinating and executing events, including high-profile drink launches, community gatherings, and brand collaborations, ensuring seamless execution and a memorable guest experience
• Familiarity with the Madhappy brand and mission

Characteristics:

• Possess strong communication skills, with the ability to lead and collaborate effectively across all levels and teams within the organization.
• Demonstrated solutions-oriented mindset, proactively addressing challenges and driving results.
• Passionate about delivering a unique and exceptional customer experience that leaves a lasting positive impression.

Benefits

• Up to 96 hours of PTO annually
• Health, dental, and vision insurance
• Retirement plans available
• Quarterly fitness and mental health stipend
• Welcome gift :)
• Employee discount and early access to products
• $25/hr plus tips