Office Services Coordinator I / Pay Rate: $21/hr

Job Description

Job Description

Job Tile: Office Services Coordinator I

Location: Tempe, AZ, US, 85281

Position Summary:
The Coordinator I – Office Services provides administrative and operational support to the Field Assurance Lab, handling sample documentation, shipping, inventory, tracking requests, and maintaining accurate records while following laboratory, quality, and regulatory procedures.

Responsibilities:

• Document complaint samples received by the Field Assurance Lab for evaluation and analysis.
• Support daily requests for sample return kits to be shipped domestically and internationally.
• Assemble sample return kits and coordinate warehouse pickups and drop-offs.
• Maintain accurate shipping and tracking documentation.
• Communicate promptly with requestors regarding sample return kit requests and shipment status.
• Ensure accurate and timely shipment of sample return kits.
• Track shipping inventory and order supplies through approved vendors.
• Oversee image/video review requests received as assigned tasks.
• Run queries in TrackWise to capture and identify image/video review requests.
• Process image/video review requests accurately and within required timelines.
• Maintain the image/video review tracker and follow up on pending requests.
• Maintain Good Documentation Practices (GDP) when recording preliminary and sample analysis results.
• Escalate unexpected issues or concerns to the Supervisor or Manager.
• Follow Good Laboratory Practices (GLP) and biosafety laboratory practices.
• Maintain a clean, organized, and safe work environment.
• Maintain professional working relationships with internal and external customers and support staff.
• Handle the storage and disposal of complaint samples in accordance with applicable procedures.
• Support continuous improvement initiatives related to laboratory processes.
• Understand and follow established procedures, quality standards, and regulatory requirements.

Required Qualifications:

• High school diploma, GED, or equivalent.
• Associate’s Degree (AA) or equivalent experience preferred/required based on site requirements.
• Strong written and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Ability to work independently and as part of a cross-functional team.
• Basic problem-solving and troubleshooting skills.
• Proficiency with Microsoft Office, including common applications such as Word and Excel.
• Must have proof of the Hepatitis B vaccination series, be willing to complete the Hepatitis B series, or sign an applicable waiver.
• Ability to lift at least 50 lbs.
• Ability to follow laboratory, quality, safety, and regulatory procedures.

Preferred Qualifications:

• Knowledge of the FedEx shipping system and experience conducting accurate shipping transactions.
• Previous warehouse or shipping/receiving experience.
• Previous experience in the medical industry, GMP environment, laboratory, or regulated environment.
• Familiarity with Good Manufacturing Practices (GMP).
• Experience with TrackWise or similar quality management systems is a plus.