IT Support Specialist

Job Responsibilities Provide end user desktop / phone support to deterine and resolve end user support issues. Will require reimaging/imaging of laptops, desktops and thin clients on-site. Opening and closing tickets. Matching PO's with deliveries and acceptance of deliveries. Working directly with customers for the acceptance and delivery of hardware that has been repaired or configured for initial login by a new staff member. Adding and troubleshooting hardware such as hard disks and memory. Troubleshoot encryption and system configuration issues. Creation of mailing labels for accurate shipping and tracking as well as receiving and documentation of receipt. Qualifications Win XP Win7 Support helpdesk Microsoft Office Google Apps VPN / Remote Connectivity Mobile Device Support (Andriod, iOS, Blackberry devices) MAC (OSX) support Telephone Support using remote tools. Ticket Management knowledge (Remedy). Ability to make sound decision on the fly, to meet the customers needed. Ability to manage multiple issues at one time. Ability to work well as part of a team. Ability to clearly communicate with customers to ensure they understand issues, and how they will be resolved via email, phone and personal contact. Additional Information 12 Months Contract. May require after-hours and weekend work, and overtime may be required. #J-18808-Ljbffr