Technical Support Analyst I

Job# 3056427 Job Description Technical Support Analyst I Location Colorado Springs, Colorado (Onsite) Role Overview We are seeking a Technical Support Analyst I to provide first-level technical assistance for hardware, software, and network issues in a dynamic airport environment. This role involves direct user support, system maintenance, and collaboration with various operational teams to ensure the functionality of critical systems. The ideal candidate will deliver exceptional customer service and respond efficiently to time-sensitive issues affecting operations and passenger experiences. Key Responsibilities Provide first-level technical support for hardware, software, and network issues. Troubleshoot desktops, printers, and peripherals. Install, configure, and update operating systems and standard applications. Create and manage user accounts, permissions, and password resets. Maintain accurate records of service requests and resolutions in ticketing systems. Troubleshoot basic network connectivity issues, including wired and wireless configurations. Support specific operational systems, such as flight information displays, paging systems, and gate management software. Assist with troubleshooting check-in kiosks, ticketing systems, and baggage handling IT interfaces. Provide on-site technical support in operational areas, including terminals, gate areas, and baggage claim. Coordinate with operations, tenants, and vendors to resolve system issues. Work Schedule The standard work schedule for this position is Monday through Friday, from 4:40 AM to 12:00 PM. Benefits Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Equal Opportunity Employer Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. Accommodation for Disability If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered. #J-18808-Ljbffr Apex Systems