Transportation Specialist (9673)

Transportation Specialist

Terros Health is pleased to share an exciting and rewarding opportunity for a Transportation Specialist working at our 27th Ave Center location.

Location: 3864 N 27th Ave, Phoenix, AZ 85017

Schedule: Full-Time, Employed

Monday-Friday, 10am - 6:30pm

Full Benefits, Including 401K, and Generous PTO/PS

Position Summary:

Under the supervision of the Peer Support Case Manager Supervisor, the Transportation Specialist provides safe and reliable transportation for clients while ensuring compliance with program guidelines and safety standards. This individual works closely with housing operations and the clinical team to support client care before, during, and after transport. This is a safety-sensitive position.

Duties:

• Check in daily with Supervisor regarding client transportation needs.
• Transport clients to and from appointments, shopping, meetings, or location upon request of supervisor or team manager.
• Ensure that all necessary paperwork and documentation are in order before and after transporting clients.
• Monitor and report any client presentation or concerning behavior to housing staff and direct supervisor.
• Adhere to traffic laws and safety regulations to avoid accidents or incidents.
• Ensure the cleanliness and proper maintenance of vehicles.
• Complete routine maintenance logs on all vehicles and report any concerns to maintenance supervisor.
• Conduct routine vehicle inspections and ensure cleanliness and safety.
• Knowledge of 12-step recovery principles, basic behavioral health awareness, and the ability to provide de-escalation and supportive engagement when needed.
• Maintain professional boundaries while providing compassionate support.
• De-escalate issues that may arise during transportation.
• Maintain compliance with company policies and regulatory requirements.

Competencies:

• Teamwork, interpersonal flexibility, excellent organizational and communication skills, and the ability to inspire others; ability to effectively facilitate group participation.
• Strong knowledge of services (social services, health care) and other community networks and services.
• Group facilitation skills and abilities; computer and internet proficiency.
• Cultural Responsiveness and an alignment with AWRC's values and commitment to equity and inclusion.

Benefits & Wellness:

We invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionally.

• Multiple medical plan options, including a no-premium plan for employees and their families.
• Multiple dental plan options, including orthodontic coverage.
• Vision insurance.
• Group life and disability insurance.
• Pet insurance.
• 401(k) plan with company match.
• Interest-free medical line of credit.
• Financial education, planning, and support resources.
• Monetary company contribution toward eligible benefits.
• Bilingual pay differential.
• Generous Paid Time Off (PTO) 3 weeks off in the first year.
• Paid Sick Time.
• 10 paid holidays annually.
• Comprehensive wellness program featuring wellness challenges, activities, and prizes.
• Employee Assistance Program (EAP) available to employees and their family members.
• Trip Reduction Program.
• Ongoing professional growth and career development opportunities, including:
• Scholarships.
• Clinical supervision.
• Continuing Education Units (CEUs).
• Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU).
• Access to the Working Advantage Employee Discount Program, with savings on:
• Gym memberships.
• Car rentals.
• Flights, hotels, movie tickets, and more.

Qualifications:

Required Knowledge, Skills and Abilities:

• Knowledge of Twelve Step Recovery.
• Working Knowledge and ability to protect client rights.
• Knowledge to apply HIPAA and protect confidentiality at all times.
• Ability to operate a vehicle and assist clients getting in and out of vehicle.
• Knowledge of the rules of the road, including defensive driving techniques.
• Ability to lift 30 pounds, navigate stairs and utilize basic maintenance tools and equipment.
• Demonstrates the competencies required for this position, including the practice of program policies and procedures, and implementing these duties.
• Ability to provide timely transportation according to the schedule for client(s) medical appointments, clinical appointments, outpatient treatment center commitments and other community based-service meetings, court, and other client related clinical/health needs.

Required Experience and Qualifications:

• Must be a minimum of 21 years of age.
• Possess a valid and active driver's license with clean driving record and no restrictions.
• Peer Support Specialist certification.
• Certified CPR/First Aid.