Business Process Analyst

Job Description

The Business Process Analyst will lead process discovery, documentation, and process/system mapping for the Utility’s New Business Division. This role will partner with operational teams across residential, commercial/industrial, large projects, and application-to-first-bill functions to capture current-state workflows, clarify roles and handoffs, document standard operating procedures, and develop process and systems maps that support consistent execution and future improvement initiatives.

Key Responsibilities

• Conduct structured process discovery workshops and 1:1 interviews with SMEs across:

o Residential design

o Single-phase suburban

o Single-phase Chicago

o CIPA commercial & industrial

o Large projects

o Application through first bill

• Develop and maintain standardized process maps (swimlane/BPMN) documenting:

o steps, decisions, inputs/outputs, handoffs, cycle times, exception paths

• Create and maintain process documentation including:

o SOPs / procedure narratives, RACI matrices, checklists, job aids

• Develop a systems map / application landscape view aligned to each process step (tools, data handoffs, upstream/downstream dependencies)

• Identify process inconsistencies, bottlenecks, rework drivers, and control gaps; document findings and propose improvement opportunities

• Establish a process documentation repository structure (SharePoint/Confluence) including version control and governance recommendations

• Collaborate with business and technology stakeholders to ensure process documentation aligns to system functionality and operational reality

• Support leadership with process standardization efforts and reporting on documentation progress

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 4+ years in process mapping, process documentation, operations analysis, or business analysis

• Proven experience facilitating workshops and translating SME input into clear, executable process maps

• Strong proficiency with process mapping tools (e.g., Visio, Lucidchart, Miro, Signavio, ARIS)

• Strong written communication skills (SOPs, policies, procedural documentation)

• Ability to manage multiple stakeholder groups and prioritize across competing needs • Experience in a utility environment (electric/gas) and/or customer connection/service request workflows

• Familiarity with utility systems such as CIS, GIS, work management, design/estimating tools, billing start processes

• Lean/Six Sigma training or continuous improvement experience

• Experience creating business/system context diagrams, data flow diagrams, or application integration maps