Customer Support & Training Specialist - Media Monitors

iHeartMedia What We Need: Media Monitors is seeking a customer‑focused, technically minded Client Support & Training Specialist to join our growing team. This is a client‑facing role supporting users of our web‑based media monitoring and analytics platform. What You’ll Do: Provide front‑line client support via phone and email Troubleshoot and resolve issues related to our SaaS platform Conduct live online training sessions and product walkthroughs Assist clients with platform navigation, reporting tools, and website functionality Document customer interactions and issue resolutions within support systems Escalate complex technical issues to internal teams when necessary Collaborate with product and support teams to improve the customer experience Identify recurring customer concerns and provide feedback to help improve products and processes What You’ll Need: Excellent verbal and written communication skills Strong customer service and interpersonal skills Experience supporting web‑based or SaaS applications preferred Prior experience in customer support, help desk, training, or account support roles preferred Strong organizational and multitasking abilities Comfort working with web applications and online tools Experience with CRM, help desk, or ticketing systems preferred Ability to manage multiple customer interactions while maintaining professionalism and attention to detail Familiarity with radio and television broadcasting, media sales, or broadcast sales is a strong plus Knowledge of commercial monitoring, media tracking, or advertising analytics is beneficial What You’ll Bring: Respect for others and a strong belief that others should do this in return Full proficiency and understanding of job function Open communication with colleagues and direct reports that encourages collaboration and team consensus Strong problem‑solving skills Efficiency with independent work under minimal guidance Commitment to process improvement for overall team effectiveness Professional communication that stresses diplomacy, empathy and patience Compensation: Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job‑related qualifications, and alignment with market data. $32.00 - $40.00 Location: White Plains, NY: One North Broadway, 14th Floor, 10601 Position Type: Regular Time Type: Full time Pay Type: Hourly Benefits: Employer sponsored medical, dental and vision with a variety of coverage options Company provided and supplemental life insurance Paid vacation and sick time Paid company holidays A Spirit day to encourage and allow our employees to more easily volunteer in their community A 401K plan Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well‑being, family and caregiving A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more! Equal Opportunity Statement: The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status. Our organization participates in E‑Verify. Click here to learn about E‑Verify. #J-18808-Ljbffr