Call Center Representative

Day to Day:
Scheduling for GI appointments: commonly colonoscopy
Environment: cubical setting
Each call lasting 3:30-5 minutes
Training: 1 on 1 with a current employee for the first few weeks
Metrics: QA, monitored calls, constructive criticism, handle time and accuracy
Highly structured environment and metrics based (notified for breaks- they get two 15-minute breaks and half hour lunch)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience

Must Haves:
Customer service & Call Center experience
Longevity in roles
Computer savvy, comfortable navigating between different software
Coachable
Critical thinking, good instincts, adaptable


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.